Transforming Tomorrow: Harnessing the Future of Work

By Yolanda Lau

The future of work unfolds with boundless potential and transformative opportunities awaiting. As we stand on the cusp of exponential change, a new era emerges in which the skills imperative for success diverge from those of the 20th century. The rise of automation, artificial intelligence, and the gig economy is changing how we work. To thrive, companies and individuals must be proactive in preparing themselves for the future of work.

Embracing Automation

The rise of automation is one of the most significant changes in the future of work. Automation encompasses various technological advancements aimed at reducing or replacing human labor with machinery or software — and is expected to reshape almost every industry. Many low-skilled jobs, such as assembly line work or data entry, will likely be automated, leading to a transformation in job roles and skill requirements. Automation isn’t about replacing humans entirely — instead, it’s about augmenting human capabilities and efficiency. Companies must invest in training and development programs to ensure their employees have the skills required to adapt to this evolving landscape. While automation may displace some jobs, it will also create new opportunities for those who can design, build, and manage automated systems.

Integrating Artificial Intelligence

In tandem with automation, artificial intelligence (AI) is revolutionizing the future of work. AI technologies — including machine learning, natural language processing, computer vision, and robotics — are increasingly integrated into various aspects of business operations. While many fear that AI will lead to widespread job loss, the reality is more nuanced. AI has the potential to enhance productivity, streamline processes, and unlock new possibilities. However, individuals who resist or fail to adapt to AI may find themselves at a disadvantage in the job market. Companies must invest in AI education and training to empower their workforce to leverage AI technologies effectively. Every senior executive should be thinking, “How can my team use AI to augment themselves?” By embracing and integrating AI, companies can gain a competitive edge and drive innovation in the evolving landscape of work.

Navigating the Gig Economy

Simultaneously, the gig economy continues to grow, redefining traditional notions of employment. More people are taking side gigs, to hedge against potential layoffs and to sharpen and learn new skills. And more individuals are gravitating towards freelance or contract engagements, thanks to the rise of online platforms facilitating flexible work arrangements. To adapt, companies must embrace the liquid workforce — and learn to cultivate and work with a virtual talent bench engaged in project-based work.

Shifting towards Project-Based Work

The future of work will also see a shift towards project-based work. This trend is driven by the need for agility — and for organizations to constantly be responsive to changing market conditions. Project-based work allows companies to quickly assemble a team of experts with the necessary skills to complete a specific project, rather than maintaining a large permanent workforce. Companies must invest in project management and collaboration tools — and create a documentation-first culture — to ensure that their employees and contract workers can work effectively in project-based teams.

Cultivating Skills and Adaptability

To prepare for the future of work, companies must be proactive in developing their employees’ skills and abilities. This can be achieved through a variety of methods, such as on-the-job training, online courses, and formal education programs. Companies must also invest in leadership and management development programs to ensure their employees have the leadership skills required to succeed in a rapidly changing workplace.

Individual Agency in Career Development

Individuals must take ownership of their career development and professional growth — honing their skills through lifelong learning and side gigs. By actively cultivating adaptability and resilience, individuals can position themselves as indispensable assets in the dynamic landscape of the future workplace. Individuals must also be proactive in building their personal brand and cultivating professional networks. Today, everyone is a brand — and individuals must curate their online presence and narrative to authentically reflect their values, expertise, and aspirations. Doing this stratgeically can help find uncover new opportunities. When combined with a strong network of weak ties, individuals can leverage diverse connections to achieve their career goals.

The Imperative of Work-Life Fit

The future of work is also likely to see a greater emphasis on work-life balance, or as I prefer to call it, work-life fit. We’re already seeing this with some countries exploring a four-day work week and others have made it illegal for companies to contact employees outside of the workday. Executives, policymakers, and workers are realizing that work-life fit is essential for both individual well-being and organizational success. Companies must adopt flexible work arrangements, offering employees the ability to work from home or on flexible schedules. They must also invest in creating a workplace where mindfulness, compassion, and grace are commonplace.

Take Action to Transform Your Future

The future of work is here — and it’s teeming with promise and transformation. The time for action is now. Whether you’re a company leader or an individual contributor, the future of work awaits. Embrace change, augment yourself, invest in growth, and seize every opportunity that comes your way. Together, we can shape a future where innovation thrives, and success knows no bounds. The journey starts today — let’s make it count.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Professional Development Tips For Startup Founders

I’ve spent my career advising startup founders and founding companies myself. When you work in a big corporate structure, there are many structured professional development opportunities. When you’re a founder, you have to create your own professional development opportunities and prioritize those against building your company.

Here are my tips for professional development for startup founders.

Join a community of peer founders.

Entrepreneurship can be lonely. Finding and joining a program for founders at your stage is a straightforward way to find peer founders. Two organizations that I can personally recommend starting with are All Raise and On Deck, which run programs for founders at various stages. All Raise runs a seed bootcamp and a post-seed to Series A program, and On Deck runs a founder fellowship and a scale fellowship. (Full disclosure: I am an inaugural member of All Raise’s Visionary Voices Speaker Bureau and am an inaugural fellow in On Deck’s Fintech Fellowship and in On Deck’s Customer Success Fellowship.)

Connect with founders who are one to two funding stages ahead.

It always helps to know what’s coming and to get advice from those more experienced than you. These founders know and understand what you are dealing with and can provide a fresh but experienced perspective.

Once you get further ahead, be sure to return the favor and connect with founders who are one to two funding stages behind you. Personally, I love the energy of new founders. I find it energizing to mentor and advise new founders. In addition, the experience of advising other entrepreneurs can help you be more reflective of your own experiences, helping you learn more quickly.

Ask for feedback.

Ask for feedback frequently, and be specific when asking for feedback. I’ve found that frequent feedback has not only helped me continually learn and grow as an entrepreneur, but has also helped me generate new ideas to move my business forward. If someone gives you vague feedback, ask for specifics on what was good or what could be improved. Even when you get specific feedback, ask clarifying questions so you can be sure to leave with actionable insights. Always thank people for their time and feedback, and follow up with your progress if and when appropriate.

Get a mentor or coach.

Yes, I said a coach. Don’t be afraid of coaching. When we were kids, we all had coaches and mentors — experienced advisors to help us along the way. As a founder (or any adult navigating their career), a coach can be invaluable. Coaches can help you improve your leadership skills, increase your productivity, unlock new opportunities and help you set achievable goals and deliver results. Not sure how to find a coach or mentor? Ask your peer founders or founders a few stages ahead of you for some recommendations. However you find your coach, make sure you find someone you connect with and trust. Without trust, coaching won’t get you anywhere.

Delegate, delegate, delegate.

Don’t hire quickly. In fact, I recommend doing each job function before hiring. But once you understand the work that needs to be done, delegate it as quickly as you can. Hire employees if the work calls for someone internal, but also be open to building a virtual talent bench. Using a liquid workforce ensures that companies can tap into the right expertise and skill sets as needed for any time frame. Engaging on-demand advisors and consultants is an efficient way for startups to grow their teams and scale their businesses without increasing their headcount.

Grow your network.

When you’re busy building your startup, it can be too easy to get deep into the weeds. As a founder, your role should be strategic. Yes, you should dig in when needed, but you should be focusing on the overall vision. Building a network of fellow founders, industry experts, investors, mentors, coaches and advisors will help you accomplish your extraordinary vision. Network with other founders in your industry, regardless of stage. Network with investors in your industry, even if you aren’t fundraising — and in fact, especially when you aren’t fundraising.

Build a “personal board of advisors.”

No one is exactly like you, and no one has built a startup precisely like yours. So there isn’t a single person out there who can advise you on all aspects of your startup. You’ll have to find and build a group of mentors and advisors who can help you with various issues. The right mentors are people who believe in you and are willing to provide honest, candid feedback.

Get a COO.

As soon as you can, get yourself out of the business of running the day-to-day operations and hire a COO. You need a COO who will not only have strong organizational, analytical, and project management skills but will also be your partner in growing your business. Trust and good communication are essential building blocks to the success of your relationship. The right COO will help you run your company’s operations while helping you take it to the next level.

Invest in your development.

As a founder, it’s easy to put off spending time networking or investing in your personal development. After all, there’s always a new fire to fight or an opportunity to tackle every day. Personal development time can be a low priority compared to the day-to-day requirements of running and growing your business. But this personal investment is critical to your success as a founder and entrepreneur. Prioritize and carve out time to focus on your personal development — invest in yourself as a leader, and it will help you in ways that you won’t anticipate.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Embrace Lifelong Learning To Thrive In The Future Of Work

In the future of work, the critical skills for success are increasingly soft skills like emotional intelligence, adaptability, and resilience. Success in the future of work requires becoming a lifelong learner. The world is changing faster than ever, and only through lifelong learning will we have the capability to adapt along with it.

Here are 11 strategies to develop a habit of lifelong learning.

1. Ask why.

Think back to when you were a child. Chances are you drove your parents a little crazy with all of your questions. Be like a child and always ask why — question everything. But be open to changing your mind. Seek out counter opinions and acknowledge alternative viewpoints — and you’ll learn more from these perspectives and push yourself further.

2. Learn to love challenges.

Challenges stimulate learning and bring a sense of fulfillment. I love challenges and welcome struggles and obstacles as the things most worth doing are often hard. Without challenges, we stagnate. While challenges and bumps in the road can be uncomfortable, these opportunities are the ones from which you will learn the most. Get ready to take risks by setting stretch goals for yourself. A willingness to take risks doesn’t mean you need to take on every challenge — it’s about taking measured risks that push you beyond your current limits.

3. Embrace failure.

Failing is something you do because you’re pushing yourself to do more. Every failure is an opportunity to learn. Don’t be ashamed or afraid of failure. You likely aren’t challenging yourself if you haven’t failed some of the time. I’ve found that failure has frequently been my best teacher, and my successes are a result of growth and learning from past failures and mistakes. Embrace failure and mistakes as opportunities to integrate valuable feedback and information. After all, as Albert Einstein once said, “Failure is success in progress.”

4. Practice mindfulness.

I’ve found that mindfulness is an essential soft skill to learn as it amplifies your other soft skills. Mindfulness can boost your mental agility, self-awareness, and resilience. Plus, taking a mindful brain break can boost your productivity and effectiveness while increasing the “divergent thinking” that results in new ideas. A plethora of apps and programs, such as Headspace, Yoga Ed., and Calm can help you practice mindfulness and build this essential lifelong learning skill.

5. School is only the beginning.

School should function to build a foundation for lifelong learning. Lifelong learners realize that learning doesn’t stop when school ends. Never stop seeking opportunities to learn, prioritizing both surface learning and deep learning. While surface learning is quick and easy, deep learning takes more effort. Both are valuable.

Coursera, Udemy, and EdX are great for consuming content. Cohort-based courses like Maven, On Deck, and Ascend take learning to the next level by bringing together groups of learners.

6. Be open to feedback.

Be proactive about asking for feedback. Surround yourself with mentors, personal advisors, and coaches and be willing to ask for help. I’ve found that having a community and network of peers and advisors has been essential in not only solving day-to-day problems or identifying new opportunities, but also in fueling my personal development. Frequent feedback has helped me to continually grow personally and professionally.

7. Become a polymath.

In the past, it paid to be a specialist — to accumulate as much knowledge as possible in only one area. But in the future of work, polymaths and expert generalists have the advantage. Developing deep knowledge in multiple areas, ideally with cross-disciplinary awareness, makes it easier to uncover unexpected connections and convergences. In a world where data is everywhere, pattern recognition and intuitive thinking have become more important than ever. Being an expert generalist or polymath requires continuous education — lifelong learning.

8. Teaching brings mastery.

In my experience, teaching brings mastery. I’ve been a teacher or teaching assistant for everything from entrepreneurship to ESL, citizenship to physics, biology to coding, sustainability to app building — each teaching opportunity was a window to deepen my understanding. Answering questions on the fly is the quickest way to test your knowledge and learn what you don’t know. Having spent my career advising entrepreneurs and small business owners, I’ve constantly been learning as I teach. I love it when I get to tell a founder, “I don’t know,” as it gives me something to learn.

9. Stay curious.

Talk to strangers. Be present in conversations and look for things that stimulate your curiosity. Pull on those threads and be open to learning from strangers. Follow your curiosity, and you never know where it will lead you. Sign up for that yoga teacher certification course, take that cooking class, try out a new sport, go for that art class. You need to keep that sense of wonder you had as a child to spark inquiry and continual exploration. This curiosity and openness will fuel your lifelong learning.

10. Prioritize process over goals.

Life is not about completing a series of goals. Most of us have had long and winding career paths, which didn’t necessarily make sense at the moment. When you prioritize the process of learning over the goals of completing the class or diploma, you’ll open yourself to new opportunities. Changing your mindset gives you the flexibility to follow your curiosity and may lead to opportunities you would never have otherwise thought of.

11. Give yourself the gift of grace.

But give yourself the gift of grace. It’s okay if you don’t know something. Embrace this as a challenge and as an opportunity to learn something new. It’s also okay to sprint and rest. In fact, giving yourself breaks is the best way to recharge and nurture curiosity. Breaks give your brain space to integrate your learning, developing connections between seemingly unrelated areas.

Become A Lifelong Learner

Lifelong learning isn’t just about preparing for the future of work. Lifelong learning also brings joy and a deep sense of empowerment and fulfillment — making life more meaningful. Grow and succeed professionally and personally by embracing lifelong learning.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

How Organizations Can Become Project-Based In The Future Of Work

The nature of work is changing: Companies are increasingly thinking of work as project-based rather than role-based. We’re moving toward a project-based economy, and this shift toward the future of work is accelerating due to the pandemic. The more you can think of work as project-based versus role-based, the more agile your team and organization will be.

What Is Project-Based Work?

Project-based work has clear goals, milestones, and deliverables, and a defined start and end date. Projects may take hours or months or longer — the duration varies with every project and business need. But the work is aligned against business needs and objectives, not specific roles.

The Benefits Of Project-Based Work

As business leaders, we all want our teams to be agile and nimble, and embracing a project-based work mindset helps you increase speed and agility. A recent MIT and Deloitte report found that executives are increasingly thinking of their workforce as an ecosystem — drawing on the diverse skill sets of their universes of full-time workers and freelancers to meet business challenges.

With a project-based approach, you can innovate faster, quickly pulling skills internally and externally as needed. You can also operate more efficiently, dialing up and down skill-based resources by drawing on your workforce ecosystem.

How To Shift From A Role-Based To A Project-Based Organization

So, increasing agility, innovating more quickly, operating more efficiently, etc. — it all sounds ideal, but how do you evolve from a traditional, role-based organization to one that is project-based? There are a few critical steps to support success in this journey.

1. Change work definitions: First, you have to redefine the work. And this is an ongoing effort, not a one-time fix. Consider your immediate, short-term, and long-term objectives. How do you define these objectives in terms of projects? What skill sets do these projects need? Consider how your current workforce maps against these opportunities. Which skills do you need to source from freelancers and contractors? By developing what Deloitte calls “an adaptable network of teams,” you can build the flexible organization you need. Using a consulting firm that is experienced in project-based work can help you shift away from role-based work.

2. Focus on planning: For this model to work well, you must put an ongoing emphasis on planning. One of the advantages of working with on-demand talent is that you can pull in resources at short notice. However, when shifting to an overall project-based work approach, you need to plan ahead and have a project road map. Your road map will continually evolve to adapt to business strategy and needs, but you should always be thinking about the next project(s), particularly for your full-time employees.

3. Evaluate your processes: A flexible, on-demand workforce will not function well without robust processes and communications. The probability of redundancies, missed handoffs and other unforced errors will only increase when some or most of the team delivering the work includes freelancers, contractors, and consultants. Also, consider how you can improve the connections and communications with your team.

4. Build your talent bench: As you map the skills of your full-time employees against project-based work, you’ll find areas where you may need additional resources or different skill sets. Developing a bench of external talent makes it easy to pull in the right skill sets when and where you need them. I’ve shared my tips for building and integrating your on-demand workforce — this advice can help you scale your flexible workforce.

5. Hire and train for critical thinking skills: Soft skills, like adaptability and self-motivation, are essential in the future of work. Critical thinking is one of the keys to success with project-based work. Asking the right questions is critical. Employees and freelancers need to ensure they have the right level of clarity and detail so costs and effectiveness aren’t compromised.

Project-Based Work Is The Future Of Work

Not only how we work is shifting toward project-based work, but also how we hire team members and promote our own experiences. In the future of work, roles and buzzword-filled online profiles will become less important while project-based identities become more meaningful.

A project-based work model can help your team be more nimble and innovative. It’s time to start thinking about your team’s skill ecosystem and how you can organize and deliver in a project-based environment.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Hiring For Skills Of The Future: Part Two

Whether you’re hiring employees or freelancers, some of the same fundamentals apply. Work has changed and will continue to change. Today, the shelf life of a hard skill — content-based knowledge — is very short. Over half of today’s job activities could become automated by 2055. To succeed in a continuously evolving and changing economy requires highly adaptable workers. Your people are your best asset, and it is crucial to understand each person’s future potential for roles they’ve never done before — instead of hiring them only for what you need today.

In addition to soft skills, here are three additional skills of the future, how to hire for them, and how to teach and/or acquire these skills.

Lifelong Learning And Coachability

A 2017 Deloitte report states that professionals in software engineering, marketing, sales, manufacturing, law, finance, and accounting must update their skills every 12 to 18 months. Time is a scarce commodity, and you don’t have time to hire and train new people with this frequency. One way around this is to hire on-demand workers for specific projects as needed. However, I would argue that even when working with independent contractors, it’s best to work with people who love to learn, who love to receive feedback, and who can quickly get up to speed in changing circumstances.

For workers, I recommend that you ask for feedback from colleagues and supervisors and take action on that feedback. Also, take advantage of the many platforms available to update your skills continuously.

For hirers, there are a few questions I like to ask potential employees and freelance consultants:

  • Are there skills you are working to acquire?
  • Are there random things you would like to learn about?
  • Tell me about the most impactful feedback/constructive criticism you’ve gotten.

These questions help evaluate the degree to which someone is open to feedback and an eager lifelong learner.

Written And Oral Communication Skills

As the world has shifted to remote work during our current crisis, we’ve all seen for ourselves the importance of clear and effective communication. When communicating over Slack, Google Chat, Microsoft Teams, or email, it’s necessary to be able to infer what someone’s unspoken concerns are and to respond appropriately. Listening skills are an essential component of successful communication.

As machine learning and artificial intelligence begin taking over more job functions, skills that are harder for computers to complete effectively become more important. While some AI are capable of writing — and even effective copy for content and ads — effective written and oral communication skills are currently beyond the reach of machines.

For workers, the best things you can do are write more memos instead of having more meetings and practice being aware of how you communicate. Your words, tone, and method of communication affect the outcome you desire.

When hiring potential employees and freelance consultants, I recommend requiring several writing samples. In addition, conduct interviews through short, written messages to mimic communication over Slack as well as interviews over Zoom to evaluate both written and oral communication. I like to ask them the following question: “Can you think of a time you were communicating with someone and they did not understand you? What did you do?” How they respond shows the degree to which they are aware that how we communicate is important and can shift communication styles when appropriate.

Computational Thinking Skills

Computational thinking (or algorithmic thinking) is a phrase that became more widely used since 2006 when computer scientist Jeannette Wing published an essay suggesting that computational thinking is a fundamental skill for everyone, not just computer scientists. I think of computational thinking as the ability to think logically and strategically, work with uncertainty (and a lack of complete data), break down complex issues into smaller pieces, quickly recognize patterns, use patterns to think through potential solutions, manipulate and use data to gain insights and iterate when appropriate. As the world has become increasingly interconnected and complex, this skill has become ever more important.

I’ve found that consultants who lack computational thinking skills require more supervision, generally due to the lack of creativity to complete tasks. A computational thinker is agile, is adaptable, and generally learns quickly.

An example of a question to ask a potential hire might be something like: “How many tennis balls does it take to fill an SUV? And how did you arrive at your answer?” There’s no “right” answer, but asking a question like this allows you to evaluate how a candidate breaks down a complicated problem, makes assumptions, works through potential solutions, gut-checks their answer, and iterates if necessary.

Real-World, Project-Based Learning Experiences

Apprenticeships, internships, fellowships, course work or independent work focused on complex real-world problem-solving are a few ways to gain experience. Experiential learning is the surest way to gain the skills needed for success. When hiring employees or freelancers right out of school, I look for people who have had real-world, project-based learning experiences.

Prepare Your Team For The Future Of Work

As companies work to become more agile and adaptable in their business strategies, it’s essential that they are hiring workers with the skills needed for the ever-changing future of work. HR leaders are rethinking their roles and talent strategies as they prepare for the future of work with a blended workforce model. Building and growing a team able to meet the opportunities and challenges ahead requires life-long learners who embrace feedback, communicate effectively, and fuel creativity with computational thinking skills. By hiring workers with these three critical skills (and with soft skills), your team will be ready for the future of work.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.


FlexTeam  is  a mission-based micro-consulting firm, co-founded by Yolanda Lau in 2015, that matches talented mid-career women with meaningful, challenging, temporally flexible, remote project-based work opportunities. FlexTeam’s clients are businesses of all sizes across all industries and sectors. FlexTeam’s most requested projects are competitor / market research, financial models, and investor decks. FlexTeam is also the team behind Liquid.

Soft Skills Are Essential To The Future Of Work: Hiring for Skills of the Future, Part One

Whether you are hiring employees, independent contractors, or a blended workforce, we all know that the world is changing rapidly and how work gets done is evolving. As a result, how we screen and hire employees and freelancers has changed too. Soft skills — such as empathy, emotional intelligence, kindness, mindfulness, adaptability, integrity, optimism, self-motivation, grit, and resilience — have become crucial success factors.

Why Soft Skills Have Become More Important

As more and more job activities become automated, soft skills, which cannot yet be replicated by machines, have become more important. In 2017, Deloitte also reported that “soft skill-intensive occupations will account for two-thirds of all jobs by 2030” and that hiring employees with more soft skills could increase revenue by more than $90,000.

Empathy And Emotional Intelligence

The importance of empathy and social-emotional skills cannot be overstated. Emotionally intelligent teams have a competitive advantage, and I have found that empathy is one of the most important skills to hire for. Caring about how your teammates and customers feel and sensing their unspoken feelings is a true skill that I believe increases productivity and revenue. Empathy and emotional intelligence require self-awareness and enable better listening, leading to improved communication.

When screening potential employees and freelancers, I like to ask if there are charities or causes they care about. This gives me insight into whether they care enough about others to take action. I also like to ask this question: “Can you think of a time when you worked with someone difficult to get along with — how did you handle interactions with that person?” This shows me whether their empathy and emotional intelligence enabled them to not only defuse a challenging situation but turn it into a win.

Integrity And Ethical Responsibility

Billionaire Warren Buffett is famously credited with calling integrity the most important trait to look for when hiring. I agree that this character trait is critical to long-term success. I’ve found that my most successful employees and contractors are those who are ethical, take responsibility for their successes and mistakes, have humility, respect other people’s time, give others credit and take full ownership of their work — especially for losses. When someone tells me they’ve made a mistake and how they intend to fix it, I know I can trust them. In today’s fast-paced world, integrity is even more critical. It’s easy to take shortcuts and show short-term gains, but it’s harder to do things right to set yourself up for long-term success.

In the days of in-person interviews, I liked to ask the receptionist how applicants treated them (and if a meal was involved, how the applicant treated the wait staff). In our remote work world, ask admin assistants how applicants treat them over email. How people treat others reflects their true character.

To encourage a culture of integrity, I own up to mistakes and encourage others to do the same. To screen for this, ask potential workers to explain an incident that occurred in their life that didn’t go as expected and how they resolved it. How they respond usually shows whether they are capable of taking responsibility when things go wrong.

Adaptability And Resilience

As technological advances come more rapidly, hiring for adaptability and resilience is critical. You need open-minded people who can shift gears and take on different responsibilities as needed, adapt their behaviors to their teammates’ needs, manage uncertainty and find the positive when things go wrong. Agility and flexibility — which go hand in hand with adaptability — allow workers to bring and implement fresh ideas.

One question I like to ask potential employees and independent contractors to look for adaptability is, “What’s the most stressful situation you have handled, and what was the outcome?” I also look for people who have combined working part-time during college or graduate school or taken on different roles and responsibilities. To build adaptability and resilience, challenge yourself to be comfortable in unfamiliar environments and situations.

Self-Motivated And Self-Directed

Self-motivated workers, people who have intrinsic motivation, need less oversight and management. Self-motivation and self-direction enables people to take initiative and ownership of their work, set achievable goals against a schedule and take steps accordingly and adapt their plans as necessary. In a future where things are constantly changing, these skills are paramount to success. While I’ve found these skills difficult to develop, helping connect employees to find intrinsic motivation in their work can help.

One question I like to ask potential employees and freelancers is “Tell me about a time when you set a goal for yourself and what you did about it.”

Mindfulness

Mindfulness is a soft skill that builds on other skills. Those who are mindful tend to be more emotionally intelligent, adaptable, and forthright. Mindful people stay more focused during difficult situations. Mindfulness is the amplifier of all other soft skills as it cultivates the awareness and discretion to know how to respond in a centered, balanced way across diverse situations.

While I don’t have a secret for hiring for mindfulness, I believe in mindfulness training. Companies can support developing mindfulness by offering perks like a subscription to Headspace or Calm. Or, if you want to maximize the benefits of mindfulness, a subscription to Yoga Ed. so your employees and their families can benefit from on-demand mindfulness and yoga practice. (Full disclosure, I’m an investor in Yoga. Ed.)

Hiring For The Future Of Work

Assessing soft skills should be an essential part of your hiring process for potential employees and contractors. Soft skills strengthen other skills and abilities, and teams with these skills will be equipped to adapt more quickly and easily as the future of work continues to evolve.

Next time, I’ll share additional skills required for success in the future of work, how to hire employees and freelancers with these skills, and to develop these skills with your teams.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.


FlexTeam  is  a mission-based micro-consulting firm, co-founded by Yolanda Lau in 2015, that matches talented mid-career women with meaningful, challenging, temporally flexible, remote project-based work opportunities. FlexTeam’s clients are businesses of all sizes across all industries and sectors. FlexTeam’s most requested projects are competitor / market research, financial models, and investor decks. FlexTeam is also the team behind Liquid.

Five Ways The Pandemic Has Accelerated The Future Of Work

When the COVID-19 pandemic started, few of us had any understanding of how a global pandemic would drastically alter our lives — from curfews and lockdowns to an increase in remote work and an evolving workforce. What we’re seeing is an acceleration of the future of work.

Here’s how the COVID-19 pandemic has and will permanently change how we work.

Soft skills enable adaptability in the future of work.

This year has upended almost everything. It’s become increasingly clear that you can’t just hire for knowledge, content, and hard skills. Hiring adaptable, self-motivated people with soft skills such as mindfulness and emotional intelligence is paying off as these kinds of employees are more adept at adapting to changing circumstances, and learning new skills as necessary.

I’ve found this holds true for employees as well as independent contractors. While some circumstances are well suited for hiring a freelancer to do exactly what he or she has done for another client, I’ve found that looking for soft skills in freelancers results in more successful outcomes, too. This shift has been on the horizon for some time, but the pandemic has accelerated the importance of hiring for soft skills. This should also result in more diverse workplaces, as hiring for soft skills is more equitable across racial, socioeconomic, and gender inequities.

Remote work is here to stay.

With all its benefits and downsides, remote work and telepresence are here to stay. Companies will need to continue to offer remote work as an option to retain top talent, but offices aren’t going away. Working from home has shown us how efficient remote work can be while also highlighting how important face-to-face meetings are for more creative and collaborative work.

What we’ll see post-pandemic is a reexamination of when telepresence is sufficient and when in-person meetings are needed. Companies will choose to reduce office space’s size (and expense), but we’re likely to see most employers land on some hybrid work schedule. Many employees will be able to work from home while being expected to come in from time to time — but executives may be expected to mostly work from the office.

More workers are switching to freelancing; companies are increasingly engaging a global, liquid workforce.

Now that most companies have gone remote, leaders have been forced to focus on outcomes rather than time in the office. This puts freelancers on an ever more equal footing with traditional employees.

Moreover, many of those laid off during this pandemic are choosing to join the gig economy instead of looking for traditional full-time employment during challenging times. People are reevaluating whether employment provides “job security” and more people are concluding that self-employment — with multiple sources of income — may be more secure than a traditional job.

Your company’s workforce of the future will include a greater percentage of 1099 workers. More workers will choose to freelance and work with multiple clients on clearly defined projects — to work only on interesting, challenging projects that suit them. Working in this way allows these freelancers to keep their skills sharper than traditional employees. And so the shift from a blended workforce toward a liquid workforce will accelerate faster.

Also, companies using a liquid workforce can more quickly adjust to changing trends. As executives come to see the advantages of working with a liquid workforce, the gap between companies that activate a liquid workforce and those that choose to rely on a traditional workforce will widen. Agile companies will see greater economic gains and be better positioned for post-pandemic recovery and success.

The expansion of benefits will further accelerate the shift to a liquid workforce.

Moreover, the pandemic has led to freelancers finally gaining eligibility for unemployment benefits due to the CARES Act. With millions left uninsured due to pandemic-induced layoffs, the pressure to disassociate health benefits from the employer-employee relationship has increased. As freelancers’ benefits expand and as health insurance becomes portable, we can expect to see even greater shifts to a liquid workforce.

Software innovation will serve an interconnected workforce.

As work continues to change, so too will the software we use. While the pandemic led to a dramatic increase in video meetings, we are seeing a gradual shift toward a combination of video meetings, memos in lieu of meetings (or as preparation for meetings), and asynchronous video communication via software such as Loom, mmhmm, and Vimeo.

In addition, working remotely has deprived us of serendipitous conversations at the water cooler or break room. Expect to see software innovation to help facilitate these unplanned conversations that often lead to new ideas (and new lines of revenue) — particularly when those conversations are between employees in different teams or departments.

As reliance on freelance workers increases, companies are finding they need software specifically built for contracting, managing, and paying their global liquid workforce. Working with freelancers is very different from hiring employees or managing inventory; companies shouldn’t be managing and paying freelancers via payroll or ERP software. We created Liquid to solve this growing demand.

www.poweredbyliquid.com

We need to prepare for the future.

The pandemic has accelerated the progression of trends that were already underway, including shifting skill sets, more remote work, a growing freelance workforce, and collaboration through innovative software. Now it’s time to prepare for a resilient post-pandemic future. Start by thinking about how the nature of work, work styles, skills, and the workplace have changed over the last year. Focus on the areas that have positively impacted your business and workforce and use this to reevaluate your hiring processes and software solutions. It’s time to embrace a modern business strategy that includes the liquid workforce as an integral part of your talent management. Get ready — the future of work is now.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.


FlexTeam  is  a mission-based micro-consulting firm, co-founded by Yolanda Lau in 2015, that matches talented mid-career women with meaningful, challenging, temporally flexible, remote project-based work opportunities. FlexTeam’s clients are businesses of all sizes across all industries and sectors. FlexTeam’s most requested projects are competitor / market research, financial models, and investor decks. FlexTeam is also the team behind Liquid.

Nine Tips For Leading With Grace And Compassion

With many companies forecasting a sharp decrease in revenue and profits due to these uncertain times, CEOs and other leaders are under significant pressure. Not only do they have to lead themselves through these challenging times, but they are also responsible for managing and guiding their organizations and executives — and their respective teams — to succeed in stressful times. Leaders must cultivate and promote healthy and resilient mindsets on the current crisis and future crises to come.

By cultivating the following habits and behaviors, CEOs, executives and heads of HR can lead with grace and compassion to create a productive and mindful work atmosphere while positioning their companies for sustainable long-term growth and success.

1. Embrace self-awareness and self-compassion.

Start by being aware that the events of the world have affected you, and give yourself compassion for how you have reacted. Working 80-hour weeks is not sustainable for you or for your team. Deciding to furlough and/or lay off employees is emotionally draining, especially when these are people whom you’ve worked with for a long time who have become like family. Acknowledge your feelings and give yourself the gift of grace. Be kind to yourself. Practicing self-compassion is the first step to compassionate leadership.

2. Develop a gratitude practice.

I believe gratitude makes for more effective leadership. Developing an attitude of gratitude gives leaders the focus needed to quickly pivot in stressful environments and challenging situations, such as those we are all experiencing today. When you pause to practice gratitude, you give your mind, emotions and even your body a moment to recalibrate and become more resilient. This helps clear your mind of distractions, allowing you to more clearly focus on the present and uncover hidden opportunities. In addition, practicing gratitude can contribute to a more positive work environment, allowing your team to work more effectively.

3. Practice and hone emotional intelligence.

Develop your emotional intelligence and encourage your executives to bring their emotions to work. In turn, your executives will encourage their respective teams to fine-tune their emotional intelligence. As a leader, you must manage how you present your emotions while also encouraging the spreading of emotions that can spur higher productivity, increased job satisfaction and better financial performance.

4. Embrace curiosity, open-mindedness and innovation.

Encouraging diversity of thought is critical, especially during a crisis. Being curious allows you to explore challenges and find innovative solutions and opportunities. Encourage teams to think outside the box and be open-minded. This allows you to identify and quickly address new opportunities being created as a result of this crisis. More importantly, this lays a strong foundation for agile growth, positioning your company for future success.

5. Promote mindfulness.

Like emotional intelligence, mindfulness at work starts from compassionate leadership and trickles down through the organization. Learn to be mindful and present in all of your interactions, encouraging your teams to do the same. Leading with mindfulness can help improve overall productivity, decrease stress, lead to increased innovation and create a healthier workplace for all.

6. Practice active, compassionate listening.

Practice active, compassionate listening, especially with your team and direct reports. Listen attentively when your employees speak, taking care to defer judgment. Ask pertinent, open-ended questions and paraphrase when appropriate to show your genuine desire to come to a mutually beneficial understanding. Active listening can build strong relationships and help employees feel less isolated. While many of us are working remotely and decreasing our social interactions, many of us need to feel more connected to others. In addition, during challenging times, it’s more important than ever to insist on regular one-to-one meetings.

7. Encourage asking for help.

There’s a looming mental health crisis coming as a result of these uncertain times. Everyone needs help right now, but it can be challenging for high achievers to ask for help. Start by checking in with employees. Find out how they are doing and encourage them to ask for what they need. Encourage departments to engage a liquid workforce, especially if you have enacted a hiring freeze due to budgetary concerns. Getting your team the on-demand help that they need can help increase productivity and morale.

8. Focus on the present, while keeping an eye on the future.

The goal isn’t to predict the future, but to bolster your company to be better prepared for whatever may come. Make the changes you need to position your company to weather future challenges while staying present and mindful. This too shall pass, just as many other challenges before it has. Focus on positioning your company to become agile so that you can quickly adapt and pivot as the future becomes more clear.

9. Commit to leading with grace and compassion.

You may not feel comfortable demonstrating vulnerabilities, but leaders need to be aware that your team is always modeling the behavior they see. Your employees are looking to you and other leadership to understand what is appropriate. If you appear to be close-minded or insist on doing it all yourself, executives and employees will follow suit. Ineffective leadership can very quickly negatively impact productivity, morale and eventually the bottom line.

However, leaders who are compassionate, mindful and emotionally intelligent active listeners are better equipped to lead their companies through uncertainty and are well-positioned for post-crisis growth and success. When you commit yourself to lead with grace and compassion, you give yourself and your organization the mindset and tools to succeed during any circumstances.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Increasing Mindfulness In The Workplace

Mindfulness matters. The ability to be present and mindful — to stay focused intentionally without passing judgment — is a 21st-century skill. Businesses with mindful teams are better equipped to compete in today’s ever-changing environment.

Mindfulness At Work

As most of us have experienced firsthand, stress and anxiety can take a significant toll on the mind and body. A study by the Kaiser Family Foundation found that nearly 40% of Americans feel that the stress of the pandemic has negatively affected their mental health. Not only is stress taxing, but it also increases inflammation and can lead to chronic diseases of the brain and heart.

On the other hand, research at companies like Google, Aetna and Intel have shown that increasing mindfulness in the workplace can decrease stress levels while improving focus, thoughtfulness, decision-making abilities, and overall well-being. Mindfulness gives employees permission and space to think — to be present — leading to mental agility, resilience, and self-awareness. In addition, mindfulness can reduce emotional exhaustion, increase openness to new ideas, and develop compassion and empathy.

In this day and age, being able to stay calm and rapidly adapt to shifting circumstances with an open mind is and will continue to be a competitive advantage. Moreover, a mindful workplace can be a powerful tool for recruiting purposes. After all, if given a choice between a company that invests in its employees’ well-being and one that doesn’t, which would you choose? Similarly, increasing mindfulness at work may lead to higher levels of commitment at work and increased engagement, ultimately reducing costly turnover.

Here are a few (perhaps unconventional) tips for increasing mindfulness and wellness in the workplace.

Yoga And Meditation For Mindfulness

In 2018, the “Employer-Sponsored Health and Well-Being Survey” of 163 companies by the National Business Group on Health (NBGH) and Fidelity Investments found that 52% of companies offered mindfulness training that year. While there are many ways to offer mindfulness training, yoga and meditation are some of the more cost-effective methods. Yoga (which I’ve practiced for 25 years) and meditation are good for your mind and body, with benefits including stress management, concentration and focus, self-confidence, and overall fitness.

The past five years have seen an explosion of apps and programs for meditation and yoga: Shine, Meditation Studio, Headspace, Yoga Ed., and Calm are just some of the apps and training programs available for improving wellness and mindfulness. What I particularly like about Yoga Ed. is that it not only equips individuals with yoga and mindfulness tools to enhance their own wellness, but it also improves the lifelong health of the children and teens in their lives.

Moreover, workout apps like Nike Training Club, ClassPass, and Peloton also offer on-demand yoga and/or meditation classes. Most of these apps and programs listed above are relatively inexpensive and easy to implement via corporate partnerships — and certainly cheaper than hiring Jon Kabat-Zinn himself, who pioneered formal mindfulness training in the workplace, to run a corporate mindfulness seminar.

Brain Breaks And Unscheduled Time For Mindfulness

You probably think that long (boring) meditation sessions are necessary to achieve mindfulness. But research out of Wharton has found that even short — seven- or eight-minute — bursts of mindfulness results in more productive, helpful and pleasant employees. Even these short brain breaks have been found to increase rational decision-making skills and may improve attention and focus. Just a few minutes of mindfulness can increase “divergent thinking” to generate new ideas, an extremely valuable skill during times of uncertainty (and also a skill necessary for succeeding in the future of work).

I also recommend purposefully scheduling blocks of unscheduled time. These moments of planned solitude provide the silence needed to focus on higher-level thinking and stimulate creativity while increasing mindfulness. With the frenetic pace of our modern lives, it’s become harder to find quiet moments, hence the need to schedule them into our busy calendars.

Create Time For Mindfulness By Leveraging Automation

To make time for mindfulness, I’ve been relying heavily on automation. Technology is rapidly changing the nature of work, especially as artificial intelligence and machine learning become more sophisticated. These technologies are paving the way for automation of repetitive tasks — a little known cause of employee burnout. Research out of McGill University suggests that repetitive tasks impair judgment, aptitude for goal planning, capacity to focus, and risk assessment abilities.

I recommend taking advantage of the myriad of companies and services that increase automation, allowing your employees to focus on innovative thinking and other work that cannot be replicated by software. In particular, Zapier makes it possible for anyone to create automated workflows without code. I use this service to help automate marketing “busy work,” but there are thousands of use cases for every role and industry.

For example, services such as Coupa, Bill.com, and Liquid streamline accounting through automated payment approvals. Automating your accounts payable processes will not only reduce errors but also increase productivity and the overall well-being of your employees. The more you empower employees to automate their repetitive tasks, the more mindful they can be about the work that matters.

Leading With Mindfulness

Similar to emotional intelligence, increasing mindfulness in the workplace starts from the top down. Lead by example by taking brain breaks and blocking out unscheduled time. Invest in automation software or services. Start with yourself and your executive team and the effects will trickle down.

Bringing mindfulness to the workplace is advantageous on several levels. After all, investing in the well-being and resilience of all employees is simply the right thing to do. But mindfulness is also a sound business investment that pays dividends. It allows businesses to decrease stress, reduce turnover, improve productivity, recruit top talent, and increase innovation.

The future of work is more than remote work. It is human-centered, where workers thrive and mindfulness, wellness, and well-being become more than just buzz words. The human-centered future of work is a movement and it starts with each of us.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Secrets Of Developing A Digitally Ready Workforce

Before 2020 started, remote and virtual work had already grown 159% since 2005. This growth has been driven in part by the rise of the liquid workforce. Freelancers and independent consultants have long been shaping the future of work and making a digitally ready and virtual workforce a reality.

The work that we do and how we do it is also transforming. The World Economic Forum has predicted that over the next 10 years, digital skills will be required for 9 out of 10 jobs, and automation will change 5 out of 10 jobs. Freelancers are also at the forefront of this skills transformation.

Rethinking The Workforce

The current environment is rapidly accelerating these trends. So how can we develop a digitally ready workforce that can scale and grow a business? Insights from working with executive-level freelancers and consultants can help provide the answers.

The liquid workforce has steadily grown over the last decade, with over 57 million people freelancing in the US last year. This growth has been driven in part by the shift to more project-based workflows in companies. One of the fastest-growing segments of the gig economy is knowledge workers due to the demand for a digitally ready workforce. Knowledge workers serve as on-demand consultants and advisors, helping companies to take advantage of business and technology trends.

Redesigning Work Styles And Workspaces

Increasingly, companies are moving toward a blended workforce, with a strategic talent pool of full-time workers for long-term needs and liquid workers for dynamic, short-term needs. This strategic approach increases flexibility, agility and diversity while fluidly scaling digital readiness.

The events of 2020 are likely to result in fundamental changes to our workspaces, accelerating the shift to virtual and flexible work and making it increasingly important to communicate effectively with fewer meetings. The new digital workspace will require managers to embrace flexibility and autonomy. Freelancers have learned how to build trust virtually. A key enabler to building that trust is having shared, clear goals and objectives. Combined with proactive, open and transparent communication through modern communication channels, freelancers can establish effective working relationships despite never interacting in-person.

Developing An Agile Mindset

The accelerated shift to digital and virtual interaction in our workspaces will put pressure on soft skills, with communication, collaboration and emotional intelligence all increasingly essential. The importance of emotional intelligence, also referred to as EQ, is often underestimated but is directly related to not only great leadership, but also the ability to learn from experiences. We all need to learn to adapt our work styles to match the fluidity of our workspace with a more versatile approach. For example, we need to easily pivot between multiple internal communication channels, adapting our communication style and tone to each for effective virtual and in-real-life collaboration.

Core to any digitally ready workforce is the ability to handle and seek change. Individuals need to be agile, flexible, and willing to learn. Successful freelancers are entrepreneurs and, as such, must be nimble, ready to take risks, and look for opportunities. These freelancers are curious and take the initiative to continue to advance their knowledge and skills. When hiring freelancers, you can use trial projects to gauge fit. Similarly, you can task employees with small projects to assess their agile potential.

Investing In Continuous Learning

To develop the necessary agile mindset, individuals must be comfortable with being uncomfortable. According to research by McKinsey, the key traits to seek among individuals are the ability to handle ambiguity, agreeableness, and conscientiousness. Agile thinkers embrace change and adaptability and strive to keep improving their skills and knowledge.

Successful freelancers continually assess and develop their skills, following personalized pathways of development. Seventy-eight percent of freelancers surveyed by Upwork responded that soft skills were at least equally important as technical skills to their success. These development pathways are pursued by combining online courses, mentoring, coaching, and experiential learning. For freelancers, proficiency in using collaboration and productivity tools is a minimum standard to achieve. They also require strong technical skills in their areas of specialty, combined with cognitive and soft skills.

Developing a digitally ready workforce requires assessing your company’s current talent in terms of both hard and soft skills. You also need to understand their passion for learning and curiosity — key traits that the best freelancers share. Support continuous, ongoing learning within your team, and help individuals develop the best personal learning pathway. Developing digitally ready talent isn’t a one-size-fits-all journey.

Identifying and developing digitally ready talent sets the foundation for an agile business that is ready to adapt and scale. While half of jobs may change due to automation, creative and critical thinking, thoughtful communication skills and emotional intelligence will be essential strengths to develop, regardless of how technology evolves over the next decade and beyond.

This article was originally published in Forbes.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.


FlexTeam  is  a mission-based micro-consulting firm, co-founded by Yolanda Lau in 2015, that matches talented mid-career women with meaningful, challenging, temporally flexible, remote project-based work opportunities. FlexTeam’s clients are businesses of all sizes across all industries and sectors. FlexTeam’s most requested projects are competitor / market research, financial models, and investor decks. FlexTeam is also the team behind Liquid.

How Kindness Can Help Us Thrive in the Age of AI

Artificial intelligence (AI) and automation have begun to transform every aspect of our lives — how we live, work, and play. We live in a world of talking robots, self-driving cars, 3d teleconferencing, robotic surgeries, and AI-powered personal assistants. Amidst all of this groundbreaking jaw-dropping technological progress, our societies are becoming more polarized and divisive.

Somehow, we’ve normalized ill manners and plain meanness — as long as we’re standing up for what we believe in, , who cares how we treat the people who believe something else. 

As a mother of two, I often worry about the world my children will inherit. And I actively try to shape it for the better.

In this day and age, I believe that kindness and civility matter more than ever.

The Numbers Don’t Lie

The rise of AI and automation is happening right now. A survey by ResumeBuilder found that 37% of companies that used AI in 2023 used AI to replace workers. Another report estimates that around 10% of American jobs will be impacted or displaced by AI. Every job function and every industry, even the entertainment industry, will be affected.

These statistics are sobering. Anxiety and fears of human obsolescence are increasing.

But what if we approached this uncertainty with kindness? Can we focus on finding ways for AI to improve productivity while also improving the lives of workers? Studies have shown that companies that prioritize technology combined with human skills see an increase in revenue and profitability. Kindness and technology can coexist — and even thrive together.

Our Human Strengths

In this age of AI, our uniquely human skills are more valuable than ever. These include emotional intelligence, creativity, and critical thinking — areas where AI still falls short of our human capabilities (at least for the time being). If we cultivate kindness along with these critical skills, we improve our ability to thrive in an AI-driven future — and, hopefully, ensure humanity’s continued relevance. Prioritizing kindness allows us to retain our humanity and invest in a future where humans and AI coexist and collaborate for the greater good.

The Science Behind Kindness

Kindness is not just a virtue — it’s backed by science. Helping others triggers the release of mood-boosting serotonin in our brains, creating a “helper’s high.” Or, as I have taught my kids, when you fill a bucket, your bucket gets filled too. Studies also suggest kindness can boost the immune system, reduce blood pressure, and even improve cognitive function, memory, and decision-making abilities. Kindness also helps us strengthen interpersonal connections, vital for well-being.

Still not convinced? Research consistently shows that kind, compassionate individuals tend to be happier and healthier. From an evolutionary perspective, we needed kindness, cooperation, and altruism to survive. When we lean in to kindness, we improve the lives of those around us — and become more resilient.

Kindness as a Competitive Advantage

In this age of AI, technical skills remain important. But human-centric organizations with emotional intelligence will have a competitive advantage. That’s because kindness creates a positive company culture, drives employee engagement, increases innovation, and improves customer experience. Open, kind, and compassionate communication builds trust and psychological safety, encouraging teams to take calculated risks. This type of risk-taking often leads to greater innovation and productivity.

Kindness also encourages collaboration and teamwork, resulting in more creative and effective problem-solving. Employees who feel valued and supported by kind leaders consistently perform at their best. Leading with kindness even helps attract and retain top talent. Technology can also amplify kindness, with companies using AI-powers data analytics to personalize customer service to create more responsive and caring experiences. Companies that prioritize kindness also stand to gain a more positive public image and increased brand loyalty.

Build a Culture of Kindness

Creating a kind workplace requires leaders who are compassionate. When you prioritize well-being and work-life fit, you can build a culture that values humanity along with efficiency. This shows up in initiatives like support for working parents, personalized employee recognition, comprehensive wellness benefits, and mentorship programs.

It’s also important to recognize and reward kind behaviors, alongside traditional performance metrics. Encourage open, respectful communication and feedback where employees feel safe to share concerns and ideas. In our tech-driven world, prioritizing kindness ensures we retain our human connection.

While kindness has clear benefits, building a culture of kindness in the workplace isn’t always simple. Creating a supportive environment where kindness thrives takes effort. 

Here are a few concrete ideas on how to get started:

  • Encourage micro-acts of kindness — a quick word of encouragement, offering to help with a small task, or simply acknowledging someone’s effort. Small gestures can have a big impact.
  • Find opportunities to highlight how kindness in a supportive and collaborative environment leads to increased productivity and innovation. This can counteract the individualistic culture that sometimes comes with a competitive work environment.
  • Choose to lead by example, especially since being kind won’t come naturally to everyone in your team. Focus on building positive relationships with everyone. Encourage open and civil communication and mutual respect.
  • Find ways to implement programs to recognize and celebrate acts of kindness, big and small. Peer-to-peer recognition programs can be just as effective as public shout-outs during team meetings.

Remember, kindness is a skill — and like any skill, it can be developed and strengthened over time.

Kindness vs. Niceness

Kindness and niceness are often used interchangeably, but they are very different. When I think about niceness, I think about surface-level politeness, being agreeable, and avoiding conflict. On the other hand, kindness goes deeper. It’s about empathy, understanding, and comes from a genuine desire to help others — even when it’s inconvenient. Kindness takes action.

For example, let’s say we have a colleague who has asked for feedback. A nice person might give a vague compliment like “great job” to make the person feel good in the moment. A kind person might start a compliment, but will also offer constructive advice to help the colleague improve over time.

Kindness takes courage — and it can be uncomfortable. But in this age of AI, niceness won’t cut it.

Assume Kindness in Others

There’s also surprising value in assuming kindness in others. Whenever I’ve chosen to believe in good intentions rather than negativity, the outcome has been better.

Why is this?

Well, approaching interactions with the belief that others have good intentions reduces defensiveness and promotes collaboration. It’s also less emotionally draining than assuming negativity! When we choose to believe in kindness, we lessen our stress and anxiety. Assuming good intentions helps us cultivate a more positive and collaborative environment, opening doors to connections that might otherwise be missed.

Choose Kindness Every Day

So how can we cultivate more kindness in the age of AI? It starts with the little moments. It’s offering a word of encouragement to a struggling colleague. It’s taking the time to really listen to someone, even when you’re busy. It’s choosing to assume positive intent, even in difficult situations. These small acts of kindness can create a ripple effect, spreading positivity throughout an organization.

Kindness is a muscle — the more we practice it, the stronger it gets. I challenge you to perform one act of kindness each day, whether at work or in your personal life. It could be as simple as holding the door open for someone or sending a thank-you note to a coworker. Over time, these small actions will become habits, fundamentally shifting how you interact with the world.

Kindness for the Future

As AI continues to advance at a rapid pace, it’s up to us to ensure that civilized society isn’t left behind.. We have a choice in how we shape the future. Will we let technology make us more isolated and disconnected? Or will we use it to amplify our human capacity for kindness and empathy?

I know what kind of future I want for my children. It’s a future where kindness is valued as much as intelligence. Where empathy is seen as a competitive advantage. Where humans and machines work together in service of the greater good. When we prioritize kindness as individuals and organizations, we develop the resilience, adaptability, mindfulness, and creativity needed to succeed in a world with constant disruption.

That future is possible — but it depends on the choices we make today.

And you always have a choice. 

So let’s choose kindness and civility, each and every day. Let’s build workplaces and communities where everyone feels valued and supported. Let’s show the world that in the age of AI (and a sharply divided society), our humanity is our greatest strength.

In the words of author Henry James, “Three things in human life are important: the first is to be kind; the second is to be kind; and the third is to be kind.” 

Let’s make kindness our superpower in the age of AI. Our future depends on it.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

From Startup Frameworks to an Entrepreneurial Mindset

We live in a world where change is the only constant. For today’s entrepreneurs (and really, everyone), adaptability is crucial for survival and growth. To guide their journey, entrepreneurs can choose from a number of established frameworks. But entrepreneurship is more than following a single methodology. Entrepreneurship is a mindset. It’s a way of thinking and a set of skills that help individuals succeed in any career and create value in a world of uncertainty and accelerating change.

Entrepreneurship Frameworks

I love frameworks (see my frameworks for thinking about AI). But the other day, I saw this Deloitte image shared by Dominic Price on LinkedIn and I laughed out loud. Agile, Design Thinking, Waterfall, Human-Centered Design, and many more frameworks all laid out to look like a subway map:

Deloitte Agile Landscape v3

Others have posted about the flaws in the diagram, so I won’t dwell on that. But I laughed because there are so many different startup frameworks that I wouldn’t be able to name them all — let alone put them all in one coherent diagram. 

Still, let’s quickly go over some of the most popular startup frameworks: Design Thinking, Disciplined Entrepreneurship, Lean Startup, Agile, Sprint, Business Model Canvas, Blue Ocean Strategy, Hooked, and OKRs

This is by no means a comprehensive list of the frameworks used in startups. 

These methods have developed as responses to different challenges in the business world, each offering different perspectives and tools. No single framework provides a complete solution. But understanding their principles can give entrepreneurs and leaders a range of tools for tackling challenges. 

Design Thinking

Design Thinking is a well-known human-centered approach to innovation developed at the Stanford d.school in partnership with IDEO. It uses designer methods to combine the needs of people, the possibilities of technology, and the requirements for business success. It focuses on empathy, idea generation, prototyping, and testing.

Disciplined Entrepreneurship

MIT’s Bill Aulet developed Disciplined Entrepreneurship, which offers a 24-step framework for creating new, successful products. It blends creativity with a structured approach to building businesses.

Lean Startup

Eric Ries’s Lean Startup method promotes quick prototyping and customer feedback. It introduces ideas like the Minimum Viable Product (MVP) and pivot, encouraging entrepreneurs to test their assumptions quickly and at low cost.

Agile Methodology

Though originally created for software development, Agile principles are now used widely in entrepreneurship. It emphasizes step-by-step progress, flexibility, and working with customers.

Sprint

Jake Knapp at Google Ventures created Sprint, a five-day process for answering key business questions through design, prototyping, and testing ideas with customers. It combines elements of business strategy, innovation, and behavioral science.

Business Model Canvas

Alexander Osterwalder developed the Business Model Canvas, a strategic management tool for developing new or documenting existing business models. It provides a visual chart describing a company’s value proposition, infrastructure, customers, and finances.

Blue Ocean Strategy

Developed by W. Chan Kim and Renée Mauborgne, Blue Ocean Strategy is an approach that challenges companies to break out of crowded marketplaces (red oceans) and create uncontested market space (blue oceans). This strategy focuses on value innovation — creating a leap in value for both the company and its customers. 

Hooked Model

Developed by Nir Eyal, the Hooked Model is a four-step process designed to build habit-forming products. This framework is particularly relevant for tech startups aiming to create products with high user engagement and retention. 

OKRs (Objectives and Key Results)

Developed by Andy Grove at Intel and popularized by John Doerr, OKRs is a goal-setting framework used by many startups and tech giants to set and achieve ambitious targets. With OKRs, the focus is on outcomes instead of tasks.

Common Elements

While each framework offers specific insights and tools, they share some common themes:

  • Customer focus: All stress understanding and addressing real customer needs.
  • Continuous improvement: They advocate for ongoing refinement and adaptation.
  • Quick testing: Fast, low-cost experiments are preferred over long development cycles.
  • Adaptability: The ability to change direction based on feedback and results is key.

Beyond Frameworks: The Entrepreneurial Mindset

While these frameworks provide useful structure, entrepreneurship isn’t quite that neat and tidy. It takes more than just following a set of steps. 

While these frameworks provide useful structure, true entrepreneurship involves more than following a set of steps. It’s about developing a mindset that includes:

  • Comfort with uncertainty: Viewing ambiguity as an opportunity rather than a threat.
  • Lifelong learning: Always challenging yourself to learn new skills and knowledge.
  • Problem-solving: Finding new ways to look at problems to invent new solutions to complex challenges.
  • Resilience: Recovering from setbacks and learning from failures.

Key Entrepreneurial Skills

Along with this mindset, certain skills are important for every entrepreneur:

  • Finding opportunities: The ability to see problems and challenges as opportunities and develop out-of-the-box solutions.
  • Managing risk: Taking calculated, data-driven risks that are appropriate to the potential reward. Usually, taking small risks to validate an idea before taking a bigger risk.
  • Building relationships: Making authentic connections based on trust and mutual support, collaborating, and leveraging those relationships to achieve more.
  • Understanding finances: Knowing the numbers that drive business success.
  • Leading: Guiding and inspiring teams towards a shared goal.
  • Communications: Effectively conveying ideas, vision, and plans to team members, investors, customers, and other stakeholders. This includes:
    • Clear and persuasive verbal and written communication
    • Active listening; 
    • Presentation skills; 
    • Negotiation abilities; 
    • Adapting communication style to different audiences; and 
    • Giving and receiving feedback.
  • Emotional intelligence and mindfulness: Developing self-awareness, managing emotions effectively, and maintaining focus. 

Combining Frameworks and Mindset

Most entrepreneurs don’t stick to one framework. Instead, they understand the principles behind various methods and apply them as needed. For example, an entrepreneur might use Design Thinking to understand customer needs, apply Lean Startup ideas to test solutions quickly, use the Business Model Canvas to outline their overall strategy, use OKRs for meetings, and use Agile methods for coding and product development—all while maintaining the flexibility and resilience that characterize the entrepreneurial mindset.

Importantly, entrepreneurship must go hand-in-hand with ethical responsibility. Entrepreneurs are not just innovators; they are also stewards of the societies they operate in. Their decisions can have far-reaching impacts, and maintaining ethical standards ensures that value creation benefits more than just the bottom line.

Preparing Entrepreneurs for the Future

In a world that’s changing faster than ever, entrepreneurship takes more than following a series of steps laid out in an established framework. Yes, methods like Design Thinking, Lean Startup, and others provide useful tools and structures. But at its core, entrepreneurship is the ability to adapt, learn, and create value in any situation.

New entrepreneurs should study these frameworks as tools they can use — not as fixed rules. As an example, learning and practicing Design Thinking isn’t the same as cultivating an entrepreneurial mindset, nor is it enough to prepare students for the future. Tomorrow’s leaders and entrepreneurs need to develop the mindset and skills that allow them to handle uncertainty, find opportunities, and create new solutions to make a difference in the world.

In the end, entrepreneurship is about embracing change, always learning, and having the determination to bring ideas to life. It’s this mix of mindset, skills, and flexible use of frameworks that will lead to success – especially in this age of AI.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Learn AI Image Generation Terms with Claude and ChatGPT

image generated with AI

Last month, I asked ChatGPT to “Explain the top 10 terms in LLMs to a non technical audience with funny examples.”

Since my children have really enjoyed using generative AI for images, I thought I’d try it with Claude and ChatGPT to “Explain the top 10 terms in AI for image generation to a non technical audience with funny examples.”

I hope you enjoy it as much as I enjoyed the LLM terms explained by ChatGPT.

Here’s an explanation of the top 10 terms in AI for image generation, tailored for a non-technical audience with funny examples:

Diffusion Models: Imagine a bunch of tiny, confused artists randomly throwing paint at a canvas. Over time, they start to communicate and work together, refining the image until it looks like something recognizable, like a cat wearing a top hat.

Latent Space: It’s like a secret underground club where all the cool AI models hang out and share their abstract ideas. They don’t invite us humans because we wouldn’t understand their quirky sense of humor.

Generative Adversarial Networks (GANs): Picture two AI models engaged in an intense art competition. One tries to create realistic images, while the other plays the role of a grumpy art critic, constantly judging and forcing the first model to improve its skills.

Style Transfer: It’s like giving your pet rock a makeover by applying the style of a famous painting. Suddenly, your dull gray rock looks like it belongs in a Van Gogh masterpiece.

Convolutional Neural Networks (CNNs): These networks are like a group of nosy neighbors peeking through different windows to gather information about an image. They gossip and share their findings to understand the bigger picture.

Autoencoders: Imagine a machine that loves to play “telephone.” It takes an image, whispers its essence to itself, and then tries to recreate the original image from the whispered message. The results can be hilarious and sometimes eerily accurate.

Variational Autoencoders (VAEs): These models are like abstract artists who create their own interpretations of reality. They learn to compress images into a secret language and then use that language to generate new, dream-like versions of the original.

Transformer Models: Picture a group of robots playing a game of “pass the message.” Each robot adds its own unique twist to the image before passing it along, resulting in a wild and unpredictable final creation.

Upscaling: It’s like using a magic magnifying glass that not only makes an image bigger but also fills in the missing details. Suddenly, your pixelated stick figure drawing turns into a high-resolution masterpiece.

Inpainting: Imagine you have a family photo with your annoying cousin in it. Inpainting is like having a skilled artist magically remove your cousin from the picture and seamlessly fill in the background, as if they were never there.

These AI image generation terms might seem complex, but they all work together in amusing and creative ways to produce stunning and sometimes hilarious visual creations.

I hope this helps to explain some of the the technical terms used in generative AI for images!


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

Exploring AI as a Lifelong Learner and Entrepreneur

As an entrepreneurship consultant, educator, and serial entrepreneur, I am constantly seeking new ways to stay ahead of the curve and empower those around me. 

My journey has been a winding journey full of twists and turns, with many different stops along the way. 

I’m an MIT-trained chemical engineer and biologist, who has founded and/or worked as an executive in companies spanning real estate, B2B SaaS, sports excitement analytics, fintech, and consulting. Through consulting, I’ve worked in e-commerce, cloud computing, entertainment, health and wellness, retail, edtech, and more. I’ve advised venture capital firms and become a recognized thought leader in the future of work.

My curiosity has led me to study neuroscience, toxicology and environmental health, positive psychology, social sector leadership, East Asian studies, finance, world religions, management, negotiation, conflict resolution, and peace building. I’m even a certified yoga instructor. Many years ago, after I read The Omnivore’s Dilemma by Michael Pollan, I went deep into food, nutrition, and vegetable gardening. But my passion has always been mentoring the next generation of entrepreneurs and leaders. I’ve taught app building, robotics, creative coding, entrepreneurship, and more. 

The latest twist in my journey has been an exploration of artificial intelligence (AI) through graduate-level coursework, hands-on projects, and leading AI workshops and training sessions for adults (and AI-lessons for students grades 4-12).

But why would someone like me, deeply embedded in entrepreneurship, bother diving into the technical aspects of AI? Why not just use and collaborate with generative AI and stop at that? Since these questions keep coming up, I thought I’d write this up to share my why. 

Never Stop Learning

If you’d told me two years ago that I’d be coding GANs, VAEs, RNNs, and LSTM networks, I’d have said you were crazy. Actually, I’d have said I have no idea what those acronyms mean. But yet, here I am learning to code AI and ML (machine learning) projects in Python. 

My curiosity is my competitive advantage. Equipped with deep knowledge across many domains, I can make connections more quickly and see pathways to innovation. Do I remember 100% of everything I’ve studied — of course not. But drinking from the firehose that is MIT (and surviving with not 1 but 2 degrees) taught me how to learn any discipline rapidly and retain just enough knowledge to relearn anything on demand. Learning the technical skills behind AI is just the latest tool I’m adding into my brain’s library. 

Staying Ahead in a World of Accelerated Change

In the fast-paced world of entrepreneurship, innovation is a necessity. By learning the technical aspects of AI, I am staying abreast of the latest technological advancements and trends shaping the entrepreneurial landscape. This enables me to better prepare my students for the future by integrating AI concepts into our curriculum. And with a deeper understanding for custom AI projects, I’m better able to serve my clients in exploring the potential applications of AI for their ventures.

Broadening Horizons and Building Versatility

Entrepreneurship is about adaptability and thinking outside the box. Engaging in AI development projects has not only expanded my technical skill set but also cultivates adaptability and interdisciplinary thinking. And seeing augmented reality (AR), virtual reality (VR), and mixed reality (MR) (together, extended reality or XR) all over several countries in Asia last summer, I’m eager to learn more about XR as well. Through hands-on experimentation and exploration, I am continuing to build on my creativity and critical thinking skills. These are just a few of the skills essential for success in a world that is changing faster than ever. 

Understanding the Impact and Ethical Implications

AI comes with a whole host of ethical issues, particularly in education and in entrepreneurship. By studying AI, I am gaining insights into the ethical implications of AI technologies and their potential impact on various industries. Bias, privacy, and data security are just a few of the ethical issues with AI. This understanding allows me to guide my students and clients in navigating ethical dilemmas to develop responsible AI-driven business models.

Equity and Inclusion

Early reports of AI use indicate that men are using AI much more than women. In addition, more than 80% of leaders in AI companies are white men. And as we’ve seen with many tech products, it’s clear that including more women and minorities in technology leads to improved products that are better for everyone. Diversity of thought helps discover problems that aren’t visible in monocultures. 

One of my favorite examples is forms that only accept last names with 3 or more characters. If there had been even a few Asian people on those teams (who are more likely to be familiar with a few of the very common last names of Wu, Yi, and Li), those decisions would never have been made. Another example is the AI-driven deep fake apps that are disproportionately used to nudify women and children. Those products would never have been released with women on the team. 

I’m investing my time into learning AI to help make sure women and minorities aren’t left behind in the economic benefits that are sure to follow with the advancements in AI. And to reduce the negative impacts on women that we are already seeing. 

Identifying Opportunities and Challenges

Through AI coursework and projects, I am gaining new insights into emerging business opportunities and challenges. From understanding the potential of AI to disrupt traditional industries to recognizing the need for ethical implementation, I feel better equipped to advise my students and clients on identifying entrepreneurial opportunities and developing strategies for success in an AI-driven world.

Empowering Entrepreneurs for the Future

Incorporating AI into entrepreneurship education, and all education, has benefits for students and educators alike. By embracing AI, we can better prepare the next generation of entrepreneurs, leaders, and citizens to thrive in an increasingly AI-driven world. We’ve been using generative AI to teach students how to create their own careers or ventures. We’ve also been working with students to understand how to use AI responsibly and ethically as a copilot — instead of on autopilot. Through exploration, experimentation, and education, we empower tomorrow’s leaders to harness the potential of AI for innovation and positive impact.

My journey into AI may have started as a curiosity, but it has become a vital part of my mission to empower and mentor entrepreneurs for success in the 21st century and beyond. As I continue working at the intersections of AI, entrepreneurship, and education, I am excited to see the transformative impact it will have on the future of work and innovation. 

How are you diving into artificial intelligence and why? 


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

The Entrepreneurial Mindset: Equipping Students for the Future of Work

The Entrepreneurial Mindset: Equipping Students for the Future of Work

Rapid innovation in technology, automation, and artificial intelligence is changing how we work, learn, and play. The pace of change is such that by the time students complete their education, the skills they have learned may no longer be relevant in the job market.  While traditional educational models may struggle to keep up, we have an exciting opportunity to reimagine learning. 

By embracing entrepreneurship and nurturing entrepreneurial ethics, education can equip students with the resilience and adaptability needed to thrive in tomorrow’s diverse and dynamic job market.

The Entrepreneurial Mindset

Entrepreneurship isn’t just about starting businesses.  It’s a way of thinking that empowers individuals to adapt, innovate, and create value in the face of adversity. It cultivates essential skills like problem-solving, critical thinking, adaptability, creativity, learning from setbacks and failures, and calculated risk-taking. These skills are valuable in any career path, empowering individuals to be proactive, resilient, and seize opportunities.

Traditional education often prioritizes comfort and clear answers. Entrepreneurial education flips the script, encouraging students to experiment, embrace challenges, and learn from setbacks. It helps students learn two of the most important skills for the future – learning to be comfortable being uncomfortable and how to be content living with uncertainty. As the world continues to change faster than ever, students must be prepared to navigate ambiguity and embrace the unknown. 

Entrepreneurial education provides a unique opportunity to cultivate this mindset by exposing students to real-world challenges and encouraging them to step outside their comfort zones.

By nurturing an entrepreneurial mindset in students, we help them build the resilience, adaptability, creativity, and emotional intelligence needed to navigate any challenge that comes their way. Whether they choose to start their own ventures or pursue careers in established organizations, students with an entrepreneurial mindset are better equipped to identify opportunities, drive innovation, and create positive change.

Why Entrepreneurial Education Matters

The traditional focus on rote memorization falls short of preparing students for the future. Entrepreneurial education bridges this gap. Here’s how:

  • Problem-solving and critical thinking: Entrepreneurship requires students to identify real-world problems and develop innovative solutions. Doing this helps develop the ability to analyze complex situations and make informed decisions.
  • Creativity and innovation: By encouraging students to think outside the box and explore novel ideas, entrepreneurial education nurtures their creative potential and helps them develop the skills needed to drive innovation in their future careers.  
  • Adaptability and resilience: The entrepreneurial journey is often fraught with challenges and setbacks. By learning to embrace failure as a learning opportunity and persevere in the face of adversity, students develop the adaptability and resilience necessary to thrive in an ever-changing job market.
  • Digital Skills: As technology continues to reshape the world of work, digital skills have become increasingly essential. Entrepreneurial education provides students with opportunities to develop proficiency in areas such as coding, data analysis, digital marketing, and the use of emerging technologies like AI, AR (augmented reality), and VR (virtual reality).
  • Storytelling: Effective communication is key to success. Entrepreneurial programs teach students to craft compelling narratives, present ideas persuasively, and connect with their audience. Sharing your vision can be a powerful tool in any career path, from leadership roles to mission-driven nonprofits.
  • Lifelong Learning: The ability to continuously learn and adapt is paramount. Entrepreneurial education fosters a growth mindset, encouraging students to embrace lifelong learning and stay relevant in an ever-evolving job market.
  • Building Empathy: Every entrepreneur needs empathy to understand their audience’s needs, desires, and pain points. This skill is essential for creating products and services that genuinely address customer needs and for building strong relationships with colleagues, clients, and stakeholders. And like every other entrepreneurial skill, this one is important for overall success. 
  • Resourcefulness: Every entrepreneur learns to create value with limited resources. This entrepreneurial skill is especially important in nonprofit work for addressing social issues.
  • Comfort with uncertainty: In a world characterized by rapid change and disruption, the ability to be comfortable with discomfort and to thrive in the face of uncertainty is a critical skill. Entrepreneurial education helps students cultivate this mindset by exposing them to ambiguity and encouraging them to make decisions with incomplete information.

The entrepreneurial mindset is the foundation for success in any industry, including climate change mitigation, hospitality, and even nonprofit social impact work.

Integrating AI and Emerging Technologies

As artificial intelligence and other emerging technologies continue to transform the job market, it is crucial that entrepreneurial education keeps pace with these developments. By incorporating AI and related technologies into the curriculum, educators can help students understand the ethical implications of these tools and learn how to leverage them to create value and drive innovation.

Like everyone in every industry, educators, school administrators, and staff must learn to use AI to augment themselves. Ask yourself, “What can I uniquely do? And what can AI do reasonably well — to help me spend more of my time doing those things?” By using AI as a teaching aid, educators can augment their own capabilities and free up time to focus on the unique aspects of their role, such as providing personalized guidance and fostering critical thinking skills.

As students become more familiar with AI and its applications, they will be better prepared to navigate the AI-driven changes that are reshaping our society and the world of work. I’ve been using AI with students in grades 4-12 and we’ve had engaging, thought-provoking student-led discussions on how to use AI appropriately — while also leaving students with the confidence to use AI to make the world a better place. My students are using AI to envision bold entrepreneurial futures for themselves. By the time they graduate from high school, every student should know how to responsibly use AI as a copilot. Students can also learn how to leverage AI and machine learning (ML) to create innovative products and services, automate processes, and make data-driven decisions.

Ethics and Responsible Entrepreneurship

While entrepreneurship has the potential to drive positive change, students must learn the importance of ethical and responsible business practices. That’s why we emphasize the triple bottom line (or the three Ps of People, Planet, and Profit) with every student. It’s important to teach kids to understand the broader impact of their actions on stakeholders, communities, and the environment.

By teaching students to prioritize ethics and sustainability alongside financial success, we can help ensure that the next generation of entrepreneurs is equipped to build businesses that not only generate profits but also contribute to the greater good. This focus on responsible entrepreneurship will be particularly important as we face pressing global challenges such as climate change and social inequality.

Revolutionizing Education for the Future of Work

The current educational system is not equipped to meet the changing needs of the job market. Traditional education is often focused on rote memorization — and doesn’t encourage students to think critically or creatively. This approach is poorly suited to the future of work, where thinking outside the box and solving complex problems will be critical for success. 

In contrast, entrepreneurial education encourages students to be proactive, to think critically, and to take risks. It also teaches them to embrace failure as a learning opportunity and to be persistent in the face of obstacles. The entrepreneurial mindset is the foundation for success in any industry, including climate change and nonprofit work. 

Integrating Entrepreneurial Education Across Levels

Entrepreneurial education should be integrated into the curriculum at all levels of education, from primary school to higher education. This can be done through the development of dedicated entrepreneurship courses, the creation of innovation and entrepreneurship programs, and the integration of entrepreneurial skills into existing courses.  Imagine a science class where students develop new sustainable products, or a history class exploring entrepreneurship through the lens of historical events.

Shaping the Future

The future belongs to those who can adapt, innovate, and lead. By embracing entrepreneurial education, we equip students with the skills and mindset to not only survive but thrive in the ever-changing future of work. They’ll become the problem-solvers, innovators, and leaders driving economic growth and positive change in the world.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

Getting Started with AI

With all the hype surrounding artificial intelligence (AI), it can be intimidating to figure out how to get started. 

What is AI? What’s the big deal with ChatGPT? What does GPT stand for? How should I use AI? Which AI tools should I use? Should I pay for AI

These are questions that come up in every workshop, training session, and conversation I have with folks just getting started in AI.

Let me help you answer these questions and more. 

Brief history of AI

Artificial intelligence is a field that has been around since the 1950s. It generally refers to the concept of computer systems that are capable of human reasoning, but even computer scientists don’t all agree on the definition of AI. It encompasses many different tools and technologies including predictive AI, generative AI, machine learning (ML), deep learning (DL), natural language processing (NLP), natural language understanding (NLU), sentiment analysis, computer vision, large language models (LLMs), robotics, neural networks, and more. 

You’ve been using products and services that use AI — and you’ve been using them for decades. All of the recommendation engines — Amazon, Netflix, Spotify — use ML for predictive AI. Alexa, Siri, and Google Assistant all use AI technologies NLP and NLU to understand speech. Even Gmail, Google Docs, or Grammarly helping you complete a sentence is AI. 

Generative AI

Earlier types of AI were predictive, meaning they  analyzed existing data to make predictions about future outcomes.

Generative AI creates new content based on patterns learned from training data. When ChatGPT was released in November 2022, it was the first publicly available generative AI for conversational use. This was groundbreaking because it made AI accessible to the masses in an interactive, conversational format. It showcased the ability of AI to generate human-like text on demand, opening up a world of possibilities for how AI can assist with content creation, problem-solving, analysis and more.

But generative AI is only as good as the data it’s trained on. So if it’s been trained on biased data, you’ll get biased output. And these AI systems are hungry for data (which is why they have free versions to get you to give it data), so it’s best to assume that anything you type into it could be used as training data and could one day become public. 

What does GPT stand for?

In ChatGPT, GPT stands for “Generative Pre-trained Transformer.” ChatGPT tells me, “This refers to a class of language models developed by OpenAI that are trained to generate human-like text based on input prompts. They use transformer architecture and are pre-trained on large datasets to understand and generate text.”

Ironically, GPT also stands for “General Purpose Technology.” GPTs are versatile technologies with broad applicability across various sectors that leading to significant productivity enhancements and transformative societal changes. GPTs have historically shaped economies and societies, driving progress and innovation.

Examples include electricity, which revolutionized manufacturing and communication; the steam engine, enabling mechanized production and transportation during the Industrial Revolution; computers, which have changed how we process data; and the internet, connecting people globally and facilitating information exchange. We can be pretty certain that AI is also a GPT that will revolutionize industries through automation and intelligent systems. 

Frameworks for thinking about AI

If you’re just getting started with AI, these frameworks may help: 

  • Helpful intern: AI can take on tedious research and drafting tasks, freeing up your time for higher-level work. But like an intern, it needs context and lots of guidance and oversight. And just like you wouldn’t fire an intern if it can’t do things perfectly right away, you’ll have to be patient with AI and train it to understand what you need. 
  • Thesaurus for whole thoughts: AI can suggest alternative phrasings to refine your writing and convey your points more effectively. This is how I personally use AI most frequently. 
  • Personalized search engine: AI can quickly find relevant information and insights tailored to your specific queries, without you having to sift through pages and pages of search results. .  
  • Editor: AI can proofread your work, offer editorial suggestions, and help ensure consistency of voice and style. I have more tips on using AI for rewriting here
  • Teacher/coach: AI can explain complex topics, provide practice problems, and offer feedback to accelerate learning. I love using AI to help my children get additional practice problems and to help me learn something I’m confused about. “Can you help me understand what this block of code is doing?” is something I ask ChatGPT regularly. 
  • Idea Generation / Brainstorming Buddy: AI can help generate novel ideas, explore “what if” scenarios, and inspire creative thinking. I also love it for brainstorming brand names or company names.

Underscoring all of these frameworks is that AI today is a co-intelligence. It’s best used to augment or enhance your existing capabilities. 

Because it was trained on human data, it responds the way humans do. Be polite and it behaves better than you berate it. But like humans, it is fallible, prone to making up stuff (“hallucinations” in AI-speak), unpredictable, and full of all of our human biases. And yet, as of May 2024, it is not human (one day we’ll get to artificial general intelligence but that’s a topic for another day). 

I like to think of it this way —  every single one of us now has immediate 24/7 access to personal assistants. 

Those who don’t know how to use AI will be replaced by those who embrace it. 

AI Tools

If you’re just getting started, you’re likely wondering which tools to start using. The complicated answer is to use them all. These tools are improving rapidly and new tools are being released that its impossible to find an up to date guide for which tools are best at that moment. 

The best way to discern what’s best for your use case at that moment is to try it out for yourself. Generative AI use is still so new that if you dive in to how it can solve your specific problem, you could very well become the expert on using generative AI for that use case. 

That said, these are the basic tools I’d start with for generating text, images, songs, presentation decks, text-to-speech, and even text-to-video. 

Text Generation (LLMs):

Each different large language model has its pros and cons. I don’t want to go deep into them but I’ll briefly describe each of the main LLMs. 

  • OpenAI’s ChatGPT: tends to be a bit too flowery and robotic but seems to be the best with code.
  • Anthropic’s Claude: has the best privacy policies and can be HIPAA compliant.
  • Meta’s Llama: as of May 1, 2024, this open source LLM seems to be better than free ChatGPT and it’s incorporated into every Meta product including Facebook and Instagram. Now that OpenAI is releasing ChatGPT 4o to all free users, ChatGPT will once again be the best free LLM.
  • Perplexity: cites its sources and functions mostly as a better search engine (all the other LLMs will make up sources).
  • Inflection’s Pi: this one is the most conversational and is built to be supportive and empathetic.
  • Microsoft Copilot: built in to every Windows machine and is built on ChatGPT
  • Google Gemini: has a more natural, conversational tone and is linked up to most Google services. 

For your specific use cases, you’ll want to try several of the models to figure out which one works best for you.

Personally, I use a mix of all of these — yes, all of them — and others.   

Image Generation:

Today’s image generation tools use what we call diffusion techniques and are improving rapidly. But they often still generate extra body parts (especially limbs and fingers) and weird text that is almost, but not quite, correct. It’s always best to carefully review a generated image before using it. 

  • Adobe Firefly: currently free (as of May 2024) and designed for commercial use as it’s been trained mostly on Adobe-owned images. 
  • Canva: incorporates several different AI image tools in its Magic Studio. 
  • Ideogram: 100 free images every day. 
  • Midjourney: must use Discord to create images. Not sure what Discord is? Move on to another tool. 
  • Stable Diffusion: released in August 2022 before ChatGPT came on the scene. 
  • DALL-E: included in the paid version of ChatGPT. 

Generative AI for Songs:

Creating your own songs in a specific style on a unique topic is genuinely delightful. Reggae, hard rock, jazz — it can do it all. 

  • Suno: more melodic and better lyrics. I have a friend who now prefers suno music to human-created music. 
  • Udio: more customizable and better with chord progressions. 
  • AI Jukebox: easy to use with ability to set the duration of the song.

Presentation decks:

If you’re like me and have given lots of presentations, you’ve always dreamed of having your PowerPoint presentations made for you. Canva has certainly made it easier to make gorgeous presentation slides, but you still have to make them. The next generation of tools takes it to the next level:

  • Beautiful.ai: easy-to-use presentation software with smart templates for quick, professional designs. As of May 2024, no free tier. 
  • Gamma: instantly personalize decks and webpages with AI, ideal for GTM (go-to-market) teams.
  • Tome: converts text into visually appealing slides, supports 100+ languages, geared towards sales and marketing professionals. 
  • SlidesAI: quickly generates professional slides from any text, integrates with Google Slides.

Text-to-speech:

  • ElevenLabs: text to speech in any voice, language, and style. 
  • Resemble: clone your own voice.

Meeting Assistants:

Most meeting assistant tools use AI to create automated summaries and action items. Here are a few options:

  • Otter: transcripts, automated summaries, action items, and chat to get answers from your meetings.
  • Fathom: AI notetaker known for its compliance requirements
  • Fireflies: automated meeting notes, action items, and transcripts that can add entries in your CRM.
  • Sonix: transcribes both audio and visual context into text.
  • Circleback: AI-powered notes, action items, and automation; automatically updates your CRM, Notion, and more.
  • Krisp: AI-powered noise cancellation, transcriptions, meeting notes and recording.

Workflow Automation:

  • Zapier: not technically an AI tool, but this no-code workflow automation tool allows anyone to connect web apps and services to automate things like social media, customer service, project management, and more.
  • Tonkean: powered by AI, Tonkean helps enterprise internal service teams like procurement and legal create process experiences that people actually follow.

Scheduling Automation:

  • Clockwise: AI scheduling and calendar automation.
  • Reclaim AI scheduling to defend focus time, automate meeting scheduling, provide time tracking analytics, and improve work-life balance.
  • Motion: AI scheduling assistant to manage projects, tasks, and calendars.

Text-to-video:

The best Photorealistic tools like OpenAI’s Sora and Irreverent Labs aren’t publicly available, yet. Google Deepmind’s Veo has a waitlist open as of May 17, 2024. 

Again, these lists are by no means comprehensive. They are a starting point. There are also lots of niche products that might work very well for specific uses. These tools are changing every day and once you gain some confidence you’ll want to continue exploring and experimenting with all the latest technologies and advancements. What doesn’t work in one AI tool today may work very well in it next month. There is no handbook. 

I’ve been giving talks on the future of work since 2020, experimented with generative AI since Stable Diffusion and ChatGPT came on to the scene in 2022, and I’ve taken graduate-level coursework in artificial intelligence, neural networks, natural language processing, and generative AI. But even I don’t call myself an expert because the technologies and tools keep changing. Experiment and iterate and become your own expert.

Almost every single AI tool has a paid version and a free version. As I mentioned above, the free versions exist so these companies can get more data — from you! The free versions are generally good enough, but the paid versions are significantly better. If you can’t afford it, the free versions will be just fine. But if you can, I’d pay up for paid versions of the top 3 LLMs of today — ChatGPT, Gemini, and Claude. 

Tips for using AI

Finally, I’ll end with a few quick tips for using AI. 

  • Iterate: If an Al tool’s output isn’t perfect, work with it with different inputs or settings. Have a conversation to help it understand what you need. 
  • Verify: Always double check information generated by AI. Triple check it if it’s important. Trust, but verify, as my favorite Russian proverb warns.
  • Share wisely: Be mindful about privacy settings and the information you share with AI tools. I personally don’t share anything with AI that I wouldn’t be comfortable becoming public. 
  • Experiment: Try out lots of different AI tools to find the ones that best fit your needs. Just because AI can’t do it today doesn’t mean it won’t be able to do it next week. 
  • Human-in-the-loop: Use AI tools as an assistant, not a replacement for human interaction and thought. 

If you’re interested in going deeper, I share more tips on prompt engineering here

Start exploring AI 

Diving into AI opens up a world of possibilities. This powerful tool is accessible to everyone. Use it as your own personal assistant for anything you currently find tedious or that usually requires another human being — practice for an interview, create calendar event import files, and much more. Stay curious and adaptable as AI continues to evolve. The future belongs to those who can effectively work with AI.

So dive in and start exploring! 


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

The Enduring Relevance of Coding Skills

In the age of AI, many say that coding is a dying art. But I think it’s more essential than ever.

Ever since ChatGPT was launched in November 2022, it has upended how we work, think, and even play. Generative artificial intelligence (AI), based on large language models (LLMs), have made huge improvements since then. Multi-modal AI — which can process info from multiple modalities such as images, video, text, and audio — makes some time consuming and tedious tasks seem effortless. 

With generative AI, anyone can complete computer programming coding projects. I’ve had many non-coder friends tell me that AI has helped them build their first website, app, or other coding project. For that reason, people keep asking if learning to code has become obsolete. 

I believe learning to code remains highly relevant.

Here are 13 reasons why:

1. Fundamental understanding

Learning to code is like getting a backstage pass to technology. When you understand code, you get to see how everything works behind the scenes. Coding helps people understand the fundamental concepts and principles behind how software and technology work. This understanding allows people to use AI in more powerful ways and helps to interpret AI-generated results. 

2. Problem-solving skills

Coding teaches students how to break down complex problems into smaller, manageable parts and develop step-by-step solutions. These problem-solving skills help people solve problems of all types. Want to solve climate change, the problem-solving skills learned with coding will help you ideate more effective solutions. These skills are valuable in many areas of life and work, regardless of whether the actual coding is done by AI or not.

3. Logical thinking

Programming necessitates a structured approach, where every line of code builds upon the previous one, akin to constructing a building’s foundation before adding floors. This process fosters logical thinking, where individuals learn to anticipate potential outcomes, identify patterns, and discern cause-and-effect relationships. Such skills extend beyond coding, enabling individuals to dissect complex real-world problems and devise systematic solutions. Whether troubleshooting a malfunctioning device or strategizing in business, the ability to think logically is indispensable.

4. Learning to experiment

Learning to code encourages students to embrace experimentation and take risks. Through coding, students can quickly prototype and test their ideas, learning from their failures and iterating on their designs. This process of experimentation fosters creativity and innovation, enabling students to develop unique solutions that push the boundaries of what’s known and possible.

5. Collaboration with AI

As AI becomes more prevalent in programming and software development, people who know how to code can better collaborate with and guide AI systems.  Programmers will need to guide AI by providing context, defining requirements, and validating its generated code (debugging). As a result, educators will need to emphasize problem decomposition, testing, and debugging – skills that are important in collaborating with AI for coding. 

AI is great for data analysis and repetitive tasks, but it lacks human intuition and understanding. Conversely, programmers bring these strengths to the table, ensuring the relevance, accuracy, and ethical considerations of AI-driven solutions. When we work together with AI, we maximize the potential of both and create more robust and nuanced outcomes.  However, students need to be taught to be skeptical of AI-generated results and take ownership of verifying and validating them. If students become over reliant on AI, they’ll short-circuit the important learning process.

AI-generated code can provide a starting point, but it often needs human intervention for refinement. Programmers can evaluate the code, identify areas for improvement, fix errors, and tailor solutions to specific needs. This critical evaluation is essential, especially as technology and user requirements evolve.

6. Computational thinking

Moreover, learning to code develops computational thinking, a fundamental set of skills and thought processes essential for solving complex problems across various disciplines. Computational thinking encompasses problem-solving skills, logical thinking, and other key components such as decomposition, pattern recognition, abstraction, and evaluation. By learning to code, students develop the ability to break down complex problems into smaller, manageable parts (decomposition), identify patterns and similarities within and across problems (pattern recognition), focus on the essential features of a problem while ignoring irrelevant details (abstraction), and assess the effectiveness and efficiency of their solutions (evaluation). 

These skills are invaluable in navigating an increasingly complex and technology-driven world, even as AI advances and automates certain aspects of programming.

7. Foundation for systems thinking

Learning to code also provides a strong foundation for systems thinking, which involves understanding how different components of a system interact and influence each other. Coding exercises, such as debugging and optimizing algorithms, help students anticipate unintended consequences and develop strategies for building more resilient and adaptable systems. By breaking down complex problems into manageable components, identifying patterns and relationships, and understanding the interconnectedness of different elements within a system, students develop a systems thinking mindset that is transferable across many domains, from software development to business management, public policy, and beyond.

8. Emerging technologies

Coding skills are not only relevant to AI but also to other emerging technologies such as AR, (augmented reality), VR (virtual reality), and MR (mixed reality). As these spatial computing technologies continue to advance and gain popularity, there will be an increasing demand for programmers and developers who can create immersive and interactive experiences. Students with coding skills will be well-positioned to contribute to the development of AR, VR, and MR applications, which have the potential to revolutionize various industries, including education, entertainment, healthcare, and more.

9. Data science and analysis

Coding skills are essential for data science and analysis, which play a critical role in today’s data-driven world. Every two days, we create as much data as was created since the dawn of humanity through 2003. That statistic alone should tell you that data science and data literacy are crucial skills. As organizations collect and process vast amounts of data, there is a growing need for professionals who can write code to clean, analyze, and derive insights from complex datasets. Those with coding skills can leverage powerful libraries and frameworks to manipulate and visualize data, build predictive models, and support data-driven decision-making. These skills are invaluable across all industries and functions, including business, retail, healthcare, entertainment, finance, and scientific research.

10. Responsible AI development

As AI-generated code becomes more advanced and widely used, it is crucial for people to understand the code they are working with to prevent unintended consequences. AI systems can sometimes “hallucinate,” generating code that seems plausible but may contain errors, vulnerabilities, or even malicious elements. Without a solid understanding of coding principles and best practices, people may inadvertently release software that is prone to hacks or behaves in unexpected ways. By learning to code, students can develop the skills necessary to critically evaluate AI-generated code, identify potential issues, and ensure the development of safe, secure, and ethical software.

11. Critical thinking skills

Learning to code teaches critical thinking in a different way than writing does. While both coding and writing require logical thinking and problem-solving skills, coding demands a more systematic, step-by-step approach to breaking down complex problems into smaller, manageable parts. Coding also requires students to anticipate and handle potential errors or edge cases, fostering a more rigorous and detail-oriented form of critical thinking. Moreover, coding encourages students to think algorithmically and develop efficient, optimized solutions to problems. These unique critical thinking skills are invaluable not only in programming but also in a wide range of fields and everyday life situations.

12. Tackling complex global challenges 

As we’ve established, learning to code equips students with computational thinking and systems thinking skills. These mindsets and skills are necessary to tackle the world’s most pressing problems. Trying to solve climate change? Tackling the impending water insecurity? Solving the problem of responsible AI implementation? All of the world’s most complex challenges require individuals who can break down problems, identify patterns, and develop innovative solutions. Coding provides a foundation for understanding and leveraging technology to address these challenges, enabling students to become active contributors to a better future.

13. Career opportunities

Even with AI improving rapidly, demand for programmers and software developers is still high. Having coding skills opens up a wide range of career opportunities and allows students to be active participants in shaping the future of technology.

While AI can automate certain aspects of programming and coding, it does not eliminate the need to learn these skills. Coding provides a foundation for understanding technology, develops valuable problem-solving and logical thinking skills, enables collaboration with AI, and opens up career opportunities. 

When the printing press was invented, scribes were not rendered obsolete but adapted to new roles as typographers and printers. The invention of the camera did not eliminate the need for artists but rather opened up new artistic possibilities and genres, such as photography and film. The introduction of the typewriter did not replace the need for writers but instead changed the way they worked and made the writing process more efficient. 

The advent of calculators and computers did not eliminate the need for mathematicians but rather allowed them to tackle more complex problems and develop new mathematical theories. When spreadsheets became commonplace, people theorized that accountants would become irrelevant but accountants simply shifted their work to other areas. The development of computer-aided design (CAD) software did not replace the need for architects and engineers but rather enhanced their ability to design and model complex structures. 

When AI started being used in radiology, people theorized that radiologists would no longer be needed — but instead of becoming obsolete, there is now a shortage of radiologists. In all of these cases, technologies changed how humans worked but did not eliminate the need for those functions. 

Similarly, rather than replacing the need for human coders, AI is likely to change the nature of programming work, requiring programmers to have coding skills and the ability to work effectively with AI tools.​​​​​​​​​​​​​​​​

Preparing for the future

In a world where AI can write essays, create art, and even compose music, it’s fair to wonder if learning to code is still worth it. But as I’ve discussed above, learning to code is absolutely still a worthwhile endeavor. Lest you think I’m not practicing what I preach, I’m actively learning Python for technical AI coding projects. 

As educators, we should integrate coding into our curriculum to prepare students for the future — less for the sake of coding and more for the mindset and frameworks that learning to code develops. This includes emphasizing problem decomposition, testing, debugging, and using AI as a copilot. In many ways, how AI is changing how we teach coding is the same as how AI is changing how we teach anything. We must move from teaching basic skills (in this case, syntax) to higher-order thinking. 

Students, embrace the challenge of learning to code, learn to be comfortable being uncomfortable, and don’t be afraid to make mistakes. 

And to anyone reading this, recognize the importance of coding skills in today’s digital world and take steps to learn — and you’ll develop new ways of thinking that will help you become better problem solvers. 

Together, we can foster a generation of creative, critical thinkers who are equipped to navigate and shape the future.​​ 


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

Why Students Still Need to Learn to Write in the Age of AI

In an era where machines can write your emails and papers for you, why should students still learn to write?

Yes, generative AI has gotten pretty good at natural language generation. In fact, studies have shown that people tend to prefer AI-generated writing!  Personally, I find off-the-shelf AI-generated writing to be too flowery and kind of stale. But in many cases – especially for lower-skilled writers – AI  pumps out pretty decent written content. 

But I firmly believe that students still need to learn and develop writing skills. 

Here are 9 reasons why:

1. Clear thinking 

Clear writing is a reflection of clear thinking. When someone isn’t able to express their thoughts clearly, I question the depth and clarity of their understanding. The process of writing helps students organize thoughts, identify gaps in their understanding, and think more critically about complex ideas. By learning to write clearly, students learn to think logically, express their ideas coherently, and make well-reasoned arguments. This skill is invaluable in everyday life (not just in school). Thinking clearly and making informed decisions are important in everything we do..

2. Critical thinking and problem-solving skills

Writing is a powerful way to develop critical thinking and problem-solving skills. When writing, we have to analyze information, evaluate arguments, and make informed judgments. This process helps develop the ability to think critically about complex issues, consider multiple perspectives, and construct logical, well-reasoned arguments. In addition, writing often requires students to break down complex problems into manageable pieces, devise creative solutions, and communicate their ideas effectively. These skills are essential skills for tackling complex problems in a world of accelerated change.

3. Creativity and originality

From the earliest days of humanity, we’ve been creative. Humans have been creating songs, stories, dance, art, and more since the time of cave-dwelling. Creativity and storytelling are core to who we are as human beings. 

Human writers bring unique perspectives, experiences, and creativity to their writing, producing original content that goes beyond what AI can currently generate based off of patterns and prediction. I think of the richness of the human experience and what will be lost if humans forget how to use their own words and ideas to express themselves. While I believe the future is a world where humans are augmented by AI, it’s imperative we don’t fully outsource writing and other art forms.

4. Effective communication

Writing is a fundamental form of communication that enables everyone to express their ideas, thoughts, and feelings in a clear and compelling manner. Whether crafting an essay, composing an email, or creating a report, writing helps students develop the ability to convey complex information in a way that is easily understood by others. This skill is essential in personal and professional contexts, where the ability to communicate effectively can be the difference between success and failure. Yes, AI-generated writing can help with this. But students still need to learn what makes communication effective. And the best way to learn that is to do it themselves. 

5. Personal and professional growth

Writing is a skill that requires continuous practice and refinement. Engaging in the writing process helps students develop their voice, style, and confidence as writers. Finding your voice can play a big role in personal and professional growth.

6. Human connection

Writing is often a deeply personal and emotional act. Human-written content can forge connections, evoke empathy, and inspire others in ways that AI-generated text may struggle to replicate. Writing is powerful. Again, while I believe AI-enhanced humans are the future, we cannot fully outsource writing and other art forms that allow us to connect with each other. 

7. Developing empathy and understanding

Writing encourages students to explore and understand diverse perspectives. This teaches empathy and open-mindedness. Fiction has been shown to improve empathy and to increase helpful behaviors. By engaging in writing, students become better people and citizens. They develop a deeper appreciation for the complexity of human experiences and learn to value diverse voices.

8. Inspiring innovation

The awe-inspiring, futuristic worlds imagined by science fiction writers have frequently sparked the curiosity and ambition of scientists, leading to the development of groundbreaking technologies. Star Trek and the Jetsons have inspired the creation of cell phones, laptops, and home cleaning robots. I’ve always loved historical fiction and science fiction. But even I remember being an undergrad at MIT and being astonished by how deeply passionate my classmates were about science fiction. Writing is so powerful that it can literally lead to the future – by inspiring and driving innovation across various fields.

9. Collaboration with AI 

Finally, I’ll address the elephant in the room. Yes, the future is a world where writers use AI to craft better writing. Paradoxically, that makes it more important to be a better writer. Confused?

As AI writing tools become more common, students who have strong writing skills can better collaborate with and guide these tools. As AI thought leader Ethan Mollick wrote in Co-intelligence, writers are often the best at working with AI to create writing. They can provide the necessary context, specify requirements, and edit AI-generated content to ensure it meets their intended purpose and audience. 

Because generative AI currently creates writing by guessing what the next probable word is, it often creates generic, inaccurate, one-dimensional text. Writers who can describe the effects they want the words to create are able to use AI to create more powerful prose. With their editing skills, good writers are able to guide the AI to improve their writing. And those who are familiar with a variety of different tones and styles can use that knowledge to prompt the AI more effectively.

In short, good writers are better at reviewing, editing, and adapting AI-generated text to fit specific needs or preferences.

Writing in the Age of AI

While AI can assist with writing tasks, it does not eliminate the need for students to learn and develop their writing skills. The process of writing fosters critical thinking, creativity, effective communication, personal growth, empathy, and the ability to inspire innovation. 

Rather than replacing human writers, AI writing tools are changing the nature of writing work, requiring students to have both strong writing skills and the ability to collaborate with AI.

As is true of many aspects of life, process is equally important as outcome. In teaching writing, process is more important than outcome.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

Learn AI Large Language Model Terms with ChatGPT

Last month, I read Nichole Sterling’s LinkedIn post where Kavita Tipnis-Rasal prompted ChatGPT to “Explain the top 10 terms in LLMs to a non technical audience with funny examples” and laughed out loud. The explanations created by AI about AI were great for a non-technical audience.

So, I fed the same prompt into ChatGPT. I ran it three times. Then, I curated, edited, and combined it into this list of terms used in Large Language Models (LLMs). I hope you enjoy it as much as I enjoyed what Tipnis-Rasal shared via Sterling.

Large Language Models (LLMs): Imagine you have a super-smart friend who knows everything about a wide range of topics, from ancient history to modern technology. Now, imagine if you could shrink your friend down and put them inside your computer. That’s essentially what a Large Language Model (LLM) is—a super-smart program trained on massive amounts of text data to understand and generate human-like language.

Natural Language Processing (NLP): Imagine you have a magical translator that can instantly convert your dog’s barks into human language, allowing you to understand exactly what they’re saying. NLP is like that magical translator, but for computers—it helps them understand, interpret, and generate human language, enabling tasks like translation, sentiment analysis, and chatbots to communicate with us in a way that feels natural.

Tokenization: Imagine you’re making a sandwich, but instead of cutting it with a knife, you break it into smaller, manageable pieces with your hands. Tokenization does something similar with text, breaking it down into smaller units, like words or even smaller parts.

Embedding: This is like putting different ingredients into your sandwich to give it flavor. Embedding takes words or phrases and converts them into numerical representations, which helps the model understand their meaning and context.

Attention Mechanism: Picture a teacher in a classroom paying extra attention to some students while explaining a lesson. Similarly, an attention mechanism in LLMs helps them focus on different parts of the text, giving more weight to important words or phrases.

Fine-tuning: Imagine you’ve mastered the art of making a grilled cheese sandwich, but now you want to tweak it a bit by adding different cheeses or toppings. Fine-tuning in LLMs is like adjusting the model’s parameters or training it on specific data to improve its performance for a particular task, like translation or summarization.

Transformer Architecture: Think of a group of robots working together to assemble a giant puzzle. In LLMs, the transformer architecture organizes layers of neural networks to efficiently process and understand large amounts of text data.

Beam Search: Imagine you’re exploring a maze with multiple paths, trying to find the quickest way out. Beam search in LLMs is like looking ahead and considering several possible sequences of words to generate the most coherent and accurate output.

Loss Function: This is like a scoreboard that tells you how well you’re doing in a game. In LLMs, the loss function measures the difference between the predicted output and the actual output, helping the model learn and improve over time.

Gradient Descent: Picture a hiker trying to find the quickest route down a mountain by following the steepest slope. Gradient descent in LLMs is an optimization algorithm that adjusts the model’s parameters in the direction that reduces the loss, helping it converge towards better performance.

Overfitting: Imagine a tailor making a suit that fits one person perfectly but doesn’t look good on anyone else. In LLMs, overfitting occurs when the model learns to perform well on the training data but struggles to generalize to new, unseen data.

Bias-Variance Tradeoff: Think of Goldilocks trying different bowls of porridge—not too hot, not too cold, but just right. In LLMs, the bias-variance tradeoff involves finding the right balance between flexibility (variance) and simplicity (bias) to build a model that generalizes well to new data without overfitting.

Fine-tuning: Suppose you’ve mastered the art of baking cookies, but now you want to experiment with new flavors like bacon or wasabi. Fine-tuning in LLMs is like tweaking a pre-trained model to specialize in specific tasks or domains, much like adding unique ingredients to a familiar recipe.

Pre-training: Imagine you’re a student preparing for a big exam by studying a wide range of topics beforehand. Pre-training in LLMs involves training the model on vast amounts of text data, teaching it general language understanding skills before fine-tuning it for specific tasks like translation or summarization.

Attention Mechanism: Think of attention as a spotlight on a stage, highlighting different actors as they perform. Similarly, an attention mechanism in LLMs directs the model’s focus to relevant parts of the input text, helping it understand context and relationships between words more effectively.

Generative Models: Picture a magician pulling rabbits out of a hat, except instead of rabbits, they’re generating realistic-looking images or text. Generative models in LLMs create new content based on patterns learned from the training data, allowing them to generate coherent paragraphs, poems, or even stories.

Perplexity: Imagine trying to decipher a secret code written in a language you don’t understand. Perplexity in LLMs measures how well the model predicts the next word in a sequence, with lower perplexity indicating better performance, much like cracking a code with fewer guesses.

Backpropagation: Picture a team of detectives trying to solve a crime by retracing their steps and identifying clues along the way. Backpropagation in LLMs is an algorithm that calculates how much each parameter in the model contributed to its error, allowing it to adjust and improve its predictions over time, similar to detectives refining their investigation based on new evidence.

Long Short-Term Memory (LSTM): Imagine you have a forgetful friend who struggles to remember things from the past. Now, picture giving them a magical notebook that helps them selectively remember important information and forget irrelevant details. LSTMs are like that magical notebook for language models, allowing them to maintain long-term context and selectively retain or forget information, making it easier to understand and generate coherent text.

Neural Network: Picture a bustling city with interconnected roads and highways. Now, imagine each intersection is a neuron, and the roads are the connections between them. A neural network in LLMs is like this city, with layers of interconnected nodes working together to process and analyze text data, much like how traffic flows through the city to reach its destination. The more complex the network (or city), the more sophisticated the language understanding and generation capabilities of the model.

I hope these playful examples help demystify the technical jargon surrounding Large Language Models!


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. We are committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, we drive research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.

From Paradise to Progress: AI’s Potential for Hawaii

Growing up in Honolulu, I’ve always been in awe of our islands’ history and its potential. Hawai‘i is my home, my inspiration, and the place that taught me the importance of community, resilience, and embracing change. It’s with this spirit that I’m thrilled to announce my role as a Founding Board Member for the newly established Hawai‘i Center for AI (HCAI).

Throughout my career, I’ve seen the transformative power of technology. As an entrepreneur and advisor, I truly believe that Artificial Intelligence (AI) has the potential to be a game-changer for our island community.

AI: A Double-Edged Sword?

AI is an exponential technology that has the potential to transform every industry, sector, and job function. On an individual level, it will likely change how we live, work, learn, and play.

According to a recent report by ResumeBuilder, 37% of companies using AI say they replaced workers with the technology in 2023 — and 44% report there will be additional layoffs resulting from AI efficiency. While AI could lead to increased inequality, it also has tremendous potential for good. Recent studies suggest AI could potentially benefit lower-skilled workers more than higher-skilled ones, potentially reversing the trend of increasing inequality. Moreover, AI could make elite expertise more accessible and increase the value of middle-skill workers. Experts think that workers in 80% of occupations will save time with AI — as much as 20% of their time.

This is especially relevant for Hawai‘i, where our dependence on tourism has left our economy vulnerable. With daily arrivals to our islands continuing a downward trend in 2024, we must diversify our economy. And with most of our food arriving as imports, our islands are susceptible to supply chain disruptions. Having recently visited West Maui, I am reminded of how climate change and our colonial history have put us at risk. But I see AI as a powerful tool to help diversify and strengthen our economy.

Fortunately, there are several organizations working hard to diversify Hawaii‘s economy. Accelerators like Elemental Excelerator, Mana Up, Blue Startups — providing mentorship and funding to local entrepreneurs — and other organizations (like Purple Mai‘a) are fostering innovation and creating new business opportunities across various sectors. HCAI joins these efforts by focusing on the transformative power of AI.

Leveling the Playing Field: AI for Everyone

The beauty of AI is it creates a level playing field. Powerful AI tools like OpenAI’s ChatGPT, Anthropic’s Claude, Microsoft Copilot, and Google’s Gemini are now available to everyone. Whether you’re a CEO of a big corporation or a small business owner, we all have access to the same powerful AI tools. Stop and think about that for a minute. You can access the same cutting edge technology that is available to the world’s billionaires. This means AI has the potential to be a great equalizer, providing everyone with the tools they need to succeed, regardless of background or resources.

But access is just one piece of the puzzle. We need to use AI thoughtfully to truly benefit our communities. Generative AI can streamline tedious tasks, freeing us to focus on creative, meaningful work. Predictive AI can empower businesses to optimize operations and reduce waste. These are just a few examples of how AI can be harnessed for good.

Building a Thriving, Sustainable Hawai‘i

Some worry AI will take jobs away. But I believe AI, if leveraged responsibly, will actually create new opportunities for Hawai‘i’s workers. By automating repetitive tasks, AI frees us up to focus on more meaningful, uniquely human work. Plus, organizations are looking for people with AI skills. By embracing AI, we can position our workforce for the jobs of the future.

Working with HCAI Co-Founder and Board President Nam Vu and Founding Director Peter Dresslar, I’m excited to shape HCAI’s mission, vision, and programs. Our goal is to promote the beneficial use of AI to empower our people, communities and industries. Through education, research and innovation, we’re working to make sure our islands benefit from AI in a way that aligns with our values and culture.

Imagine:

  • AI helping local farmers increase yields and get more fresh produce to our markets and tables, reducing our reliance on imported foods.
  • Our hotels leveraging AI for sustainable resource management.
  • Small businesses leveraging AI to streamline operations and compete effectively.
  • More of our keiki getting AI literacy education to prepare them for the careers of tomorrow.

This is just the start — there’s so much more we can do with AI to lift up our islands’ economy and our people. This is the future we’re working towards at HCAI, and I’m thrilled to be a part of it.

Empowering Our Community With Responsible AI

Like any new technology, AI requires thoughtful implementation. With the right approach, AI can help build a more sustainable, resilient and prosperous Hawai‘i. One that honors our past while positioning us for the future.

That’s why HCAI is committed to ensuring AI is used for good — for Responsible AI. This means AI that:

  • Empowers individuals: Every local business owner should have access to AI to automate tasks, freeing them to focus on what truly matters.
  • Strengthens our economy: AI can help us diversify our economy, revolutionize our agricultural industry, increase local food production, and reduce waste. It can also help our sustainable tourism sector personalize experiences and minimize environmental impact.
  • Protects our environment: AI can be used to monitor environmental conditions, predict and mitigate natural disasters, and optimize energy usage.
  • Fosters cultural preservation: AI can be used along with traditional knowledge to document, analyze, and share Native Hawaiian language, traditions, historical artifacts, and mo‘olelo (stories) passed down through generations.
  • Bridges the digital divide: HCAI offers resources and training to ensure everyone in Hawai‘i has the skills and knowledge to benefit from AI.

Join Us in Building a Brighter Future

We are a unique community, deeply connected to our land and each other. This makes us perfectly positioned to be global leaders in Responsible AI. We can create a model for the world, one that fosters innovation, equity, and a deep respect for our cultures.

I hope you’ll join me in supporting our important work. HCAI isn’t just for techies — it’s for everyone who wants to see Hawai‘i thrive. Whether you’re a business owner, an educator, a farmer, a student, or simply a concerned citizen curious about AI, there’s a place for you at our Hawai‘i Center for AI. Get involved, ask questions, and explore volunteer opportunities to ensure AI serves our island community.

Together, let’s build a Hawai‘i where AI uplifts and empowers us all, honoring our past while positioning us for a brighter future.


Yolanda Lau is an experienced entrepreneurship consultant, advisor, and Forbes Contributor. She is also an educator, speaker, writer, and non-profit fundraiser.

Since 2010, she has been focused on preparing knowledge workers, educators, and students for the future of work.

Learn more about Yolanda here.

Yolanda is also a Founding Board Member of the Hawai’i Center for AI (HCAI), a non-profit organization. HCAI envisions a future in which all of Hawaiʻi’s residents have access to AI technology that effectively and safely serves their individual and collective well-being. Hawai’i Center for AI promotes the beneficial use of AI to empower individuals, communities, and industries throughout Hawai’i. HCAI is committed to understanding the ways AI will help grow the state’s economy, help our institutions evolve, and transform our society. Through collaboration, education, and service, HCAI drives research, innovation, and community partnerships to build a sustainable, prosperous, and policy-driven future for Hawai’i.